AppHangB1 with latest v12.1.0.186

[Rob Ainscough]

To replicate:

1.  Imported two 4K MP4 files

2.  Created new sequence on timeline based on one of the imported MP4 files

3.  Dragged the 2nd MP4 file onto the timeline

4.  Trimmed front/end's of both

5.  Moved 2nd segment Video/Audio up to V2 track and dragged them over/above V1

5.  Hit Playback (spacebar) and the audio played but the video stayed "fixed" in position

6.  Stopped playback and hit "Edit" from the main menu and that's when I got application hang

Hardware:

Intel 8700K

32GB RAM

nVidia 1080Ti (drivers 391.35)

2 X 1TB Samsung SSDs (850)

1 X 10TB Seagate standard HD

Errors in OS event log:

The program Adobe Premiere Pro.exe version 12.1.0.186 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 824

Start Time: 01d3ceda421c6615

Termination Time: 7

Application Path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\Adobe Premiere Pro.exe

Report Id: b9a8344e-8fa7-41f0-a68a-aebbf5b2df94

Faulting package full name:

Faulting package-relative application ID:

Fault bucket 1378670290043367901, type 5

Event Name: AppHangB1

Response: Not available

Cab Id: 0

Problem signature:

P1: Adobe Premiere Pro.exe

P2: 12.1.0.186

P3: 5ab23f89

P4: 02f7

P5: 134217729

P6:

P7:

P8:

P9:

P10:

I've submitted a report bug, but was wondering if anyone else was having this issue?

Cheers, Rob.

[Kevin-Monahan]

Hi Rob,

Sorry for the issue. Are these QuickTime wrapped files? If so, check this doc: Dropped support for Quicktime 7 era formats and codecs

Thanks,
Kevin

[Rob Ainscough]

Kevin,

I upgraded PP to 12.1.1.10 and this specific problem has not recurred.  However, I still have plenty of other problems as I've outline in my other threads/questions.

Rob.

[Kevin-Monahan]

Hi Rob,

Sorry for the frustration. Can you call our agents for 1-1 support? Contact Customer Care

Thanks,
Kevin