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Hey group.
Im using the above mentioned PS version and i get constant Crashes when using different selection tools like quick selection, lasso and pen etc. This is the crash report. This is happening on my PC at work which imho is way outdated. The specs are as follows- AMD A6-3500 APU with Radeon HD Graphics 2.10Ghz and 8GB of RAM. Im using the 2017 version on my home PC and i have no problems. So what could the problem be? What does the crash report mean?
Thanks in advance !
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 19.1.0.38906
Application Timestamp: 5a5dba9e
Fault Module Name: Photoshop.exe
Fault Module Version: 19.1.0.38906
Fault Module Timestamp: 5a5dba9e
Exception Code: c0000005
Exception Offset: 0000000009528e1a
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1026
Additional Information 1: 8bd4
Additional Information 2: 8bd4f091ad09f375b97eb60d304ea572
Additional Information 3: 2583
Additional Information 4: 25839aa522373fb555d75c8cc3ab5cd7
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Hi
Have you tried updating Photoshop to the latest version 19.1.3
You could try resetting Photoshop preferences
Failing the above try re-installing PS using the Adobe cleaner tool
Use the Creative Cloud Cleaner Tool to solve installation problems
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Photoshop is almost default i havent made any changes to it so i don't think this will work
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simeong98967039 wrote
Photoshop is almost default i havent made any changes to it so i don't think this will work
Well you're not going to know unless you try it
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What does the crash report mean?
Not much. It crashes in PS itself, so it's not really a driver issue and your "outdated" PC likely has nothing to do with it per se. It's really an implementation issue. Do the usual - update your graphics drivers, tweak the hardware acceleration settings in the prefs.
Mylenium