Photoshop CC crashes when trying to open jpg's

[stevenl55092021]

I'm on a Windows 7 64 bit running Photoshop CC 19.1.1 and it crashes every time I try to open jpg's. I can open any other file type.

any ideas? I've had this problem since i got this laptop - I've uninstalled and reinstalled PS a couple of time to no avail...

Below is an example crash report:

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.1" build="20180206.r.254">

<time year="2018" month="4" day="10" hour="8" minute="56" second="28"/>

<user guid="ad1ac624-081c-474c-9767-1844754efca4"/>

<system platform="Windows 7 Professional" osversion="6.1" osbuild="7601" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="4001" machine="Intel(R) Core(TM) i5-4300M CPU @ 2.60GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2594 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00000000687BA01D">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00000000687BA01D" symbolname="DrvPresentBuffers"/>

<stackStatement index="1" address="0x000000005027428E" symbolname="CTJPEGLibTerminate"/>

<stackStatement index="2" address="0x000000005026D0EA" symbolname="CTJPEGLibTerminate"/>

<stackStatement index="3" address="0x0000000050119547" symbolname="CTJPEGLibTerminate"/>

<stackStatement index="4" address="0x0000000050119083" symbolname="CTJPEGLibTerminate"/>

<stackStatement index="5" address="0x0000000050118A38" symbolname="CTJPEGLibTerminate"/>

<stackStatement index="6" address="0x0000000050117C72" symbolname="CTJPEGLibTerminate"/>

<stackStatement index="7" address="0x000000005004A4ED" symbolname="CTJPEGLibTerminate"/>

<stackStatement index="8" address="0x000000004FDFE2CC" symbolname="CTJPEGWriter::CTJPEGWriter"/>

<stackStatement index="9" address="0x000000004FDFDCD2" symbolname="CTJPEGWriter::CTJPEGWriter"/>

<stackStatement index="10" address="0x000000004FDF3300" symbolname="CTJPEGWriter::CTJPEGWriter"/>

<stackStatement index="11" address="0x0000000050703444" symbolname="RecordTag"/>

<stackStatement index="12" address="0x0000000050702DD2" symbolname="RecordTag"/>

<stackStatement index="13" address="0x000000004FE0B6A1" symbolname="EntryFM"/>

<stackStatement index="14" address="0x0000000147F93653" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="15" address="0x00000001479EF09E" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="16" address="0x00000001479F4C63" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="17" address="0x00000001479F39E7" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="18" address="0x0000000147AE8008" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="19" address="0x0000000147AF2F8B" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="20" address="0x0000000147AF2EF0" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="21" address="0x0000000147AED4C6" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="22" address="0x000000014886DA25" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="23" address="0x00000001488B946B" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="24" address="0x0000000147F2ACF3" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="25" address="0x00000001487F0B11" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="26" address="0x00000001487ED8B4" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="27" address="0x00000001487F524A" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="28" address="0x00000001487F4C25" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="29" address="0x00000001487F94CB" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="30" address="0x00000001487F2472" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="31" address="0x000000014887B530" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

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<stackStatement index="33" address="0x000000014771BB13" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="34" address="0x0000000147744157" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="35" address="0x000007FED51E2DBE" symbolname="PluginMain"/>

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<stackStatement index="39" address="0x000007FED51FF175" symbolname="PluginMain"/>

<stackStatement index="40" address="0x000007FED802E22A" symbolname="ScCore::LiveObject::apply"/>

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<stackStatement index="42" address="0x000007FED80DB146" symbolname="ScScript::InitTerm::atExit"/>

<stackStatement index="43" address="0x000007FED811BC87" symbolname="ScScript::Script::isValidLine"/>

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<stackStatement index="55" address="0x000007FED8115556" symbolname="ScScript::ScopeNode::dump"/>

<stackStatement index="56" address="0x000007FED8106BD7" symbolname="ScScript::ParserAPI::decompile"/>

<stackStatement index="57" address="0x000007FED811BC87" symbolname="ScScript::Script::isValidLine"/>

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<stackStatement index="59" address="0x000007FED8122A50" symbolname="ScScript::Script::isValidLine"/>

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<stackStatement index="64" address="0x000007FED811DA46" symbolname="ScScript::Script::isValidLine"/>

<stackStatement index="65" address="0x000007FED8115556" symbolname="ScScript::ScopeNode::dump"/>

<stackStatement index="66" address="0x000007FED8106BD7" symbolname="ScScript::ParserAPI::decompile"/>

<stackStatement index="67" address="0x000007FED811BC87" symbolname="ScScript::Script::isValidLine"/>

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<stackStatement index="79" address="0x00000001473438FA" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="80" address="0x0000000147343D8A" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="81" address="0x000007FED840B9BB" symbolname="DispatchEvent"/>

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<stackStatement index="83" address="0x000007FED83A5F6E" symbolname="unknown"/>

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<stackStatement index="88" address="0x0000000077679BBD" symbolname="TranslateMessageEx"/>

<stackStatement index="89" address="0x00000000776798C2" symbolname="TranslateMessage"/>

<stackStatement index="90" address="0x000000014889D1B1" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="91" address="0x00000001488C0326" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="92" address="0x00000001471D9191" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="93" address="0x000000014889EE08" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="94" address="0x0000000148EAB1E7" symbolname="deepcut::PostProc"/>

<stackStatement index="95" address="0x00000000775559CD" symbolname="BaseThreadInitThunk"/>

<stackStatement index="96" address="0x00000000777B383D" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x00000000FFFFFF9B"/>

<register name="RBX" value="0x000000000A4EFEA0"/>

<register name="RCX" value="0x00000000000087FC"/>

<register name="RDX" value="0x00000000000087FC"/>

<register name="RSI" value="0x0000000000000000"/>

<register name="RDI" value="0x00000000538E7C80"/>

<register name="RSP" value="0x00000000002CB0E0"/>

<register name="RBP" value="0x00000000002CB239"/>

<register name="RIP" value="0x00000000687BA01D"/>

<register name="EFL" value="0x0000000000010286"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

<binaryImageSet>

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[Guest]

Hi

A Windows crash report from Event Viewer would be better if you can provide that, also have up tried updating to version 19.1.3

Something to check to go Edit > Preferences > Camera Raw and see if this option is enabled if it is disable it and restart Photoshop

You could also try resetting Photoshop preferences if the above doesn't work

[stevenl55092021]

19.1.3 is not an update option for me in my Adobe Creative Cloud app (Photoshop CC is marked "up to date")...

selecting preferences > camera raw also caused PS to crash... as did help > about plug-ins > camera raw

resetting preferences didnt work...

this is really frustrating - thanks for the quick response though. I just manually reinstalled CameraRaw but that didnt fix anything either.

[D Fosse]

You should be able to get to ACR prefs from Bridge or Photoshop without actually opening ACR. I'm pretty certain unchecking "use graphics processor" will stop these crashes (you probably have jpegs set to open through ACR).

[Guest]

As suggested you can access ACR preferences from Bridge