Video files only import as sound files

[karenzaw7208271]

Hey all,

I just updated my PR, so I could round trip with AE....

I have filmed all my clips in .MOV    Some of my clips have imported fine into the bins, however, others are only importing as sound files and can only be viewed and placed on the timeline as sound files.

I don't understand why some clips work fine and others don't. I haven't changed any settings on the camera or imported the clips in any differently.

If anyone is able to help out, that would be great!

Thanks

[Jim_Simon]

Try Step 2H below, and then 2I.

Unofficial Premiere Pro Troubleshooting Guide

[Kevin-Monahan]

KarenzaW,

Sorry for this issue. This likely has to do with the following: Dropped support for Quicktime 7 era formats and codecs

Transcode these files in an earlier version of Premiere Pro or AME. Let us know how it goes.

Thanks,
Kevin