Photoshop CC 2018 Crashes on Open (MBP-High Sierra)

Report · Apr 11, 2018

I have been unable to use Photoshop since I installed it in my brand new 15 inch MacBook Pro. I have removed it via the CC menu, and reinstalled as recommended, but the exact same thing happens. I open Photoshop and get a massive crash log (attached below in case anybody can actually read that). So this integral part of the CC Suite is unusable for me.

My Machine specs: macOS High Sierra 10.13.4, 2017 3.1 Ghz Intel Core i7, 16GB 2133 MHz LPDDR3 with Intel HD Graphics 630 1536 MB Graphics card.

Please, any ideas? I'm dead in the water.

AL

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Crash Log:

Process: Adobe Photoshop CC 2018 [2711]

Path: /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/MacOS/Adobe Photoshop CC 2018

Identifier: com.adobe.Photoshop

Version: 19.1.3 (19.1.3.606)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Adobe Photoshop CC 2018 [2711]

User ID: 502

Date/Time: 2018-04-11 11:30:41.165 -0700

OS Version: Mac OS X 10.13.4 (17E199)

Report Version: 12

Bridge OS Version: 3.0 (14Y664)

Anonymous UUID: A5C9FE5A-7F0E-6D43-2FBD-2D60BF176B4A

Sleep/Wake UUID: 47F90B8D-C420-4DFB-A00B-DA97431B2849

Time Awake Since Boot: 2200 seconds

Time Since Wake: 580 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information:

dyld: launch, loading dependent libraries

Dyld Error Message:

Library not loaded: @executable_path/../Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter

Referenced from: /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/MacOS/Adobe Photoshop CC 2018

Reason: no suitable image found. Did find:

/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/MacOS/../Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter: open() failed with errno=13

/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/MacOS/../Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter: stat() failed with errno=1

/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/MacOS/../Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter: open() failed with errno=13

/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/MacOS/../Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter: stat() failed with errno=13

Binary Images:

0x1047fd000 - 0x10b282fe7 +com.adobe.Photoshop (19.1.3 - 19.1.3.606) <C4D4418B-906B-3500-868F-7EEFBC2AB78A> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/MacOS/Adobe Photoshop CC 2018

0x10bfd3000 - 0x10c00dfef +libtbb.dylib (0) <10144FAB-48B9-34ED-833B-A3F7E65BC4ED> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/libtbb.dylib

0x10c053000 - 0x10c097fff +com.adobe..k2 (1.0 - 1) <D161DA83-D953-36F7-953D-8260C0CA6DF9> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/k2.framework/Versions/A/k2

0x10c15b000 - 0x10c204fff +com.adobe.AdobeExtendScript (ExtendScript 4.5.8 - 4.5.8.1) <1CA96052-54C0-3AF1-9056-D90B0BE725EE> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScript

0x10c268000 - 0x10c303fff +com.adobe.AdobeScCore (ScCore 4.5.8 - 4.5.8.1) <F742E4DA-FB39-3EB8-BF7E-FB70372D7FD7> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore

0x10c350000 - 0x10c3bdff7 +com.adobe.manta (Adobe Manta Library 2.0.00.1 - 2.0.00.1) <D139DE47-443F-339D-B529-86B682F26E1C> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/manta.framework/Versions/A/manta

0x10c44b000 - 0x10c463ff7 +CITThreading (???) <D0D83C8E-EFE8-3FE3-A448-013104254B1B> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/CITThreading.framework/Versions/A/CITThreading

0x10c4a5000 - 0x10c4c5ff7 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.39705 - 1.1.39705) <EBB9A3A4-61EA-359B-9AE6-9A53B212ED9D> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils

0x10c4d7000 - 0x10c5219df dyld (551.3) <AFAB4EFA-7020-34B1-BBEF-0F26C6D3CA36> /usr/lib/dyld

0x10c575000 - 0x10c725ff7 +com.adobe.aif (Adobe Image Foundation Library 6.0.00.1 - 6.0.00.1) <030C3D50-EB35-3D4B-9771-9674ECD1D5B2> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/aif.framework/Versions/A/aif

0x10c880000 - 0x10c97eff3 +ZXPSignLib-minimal-dylib.dylib (0) <B50C7884-6179-3925-AF15-0013257D0F6B> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/ZXPSignLib-minimal-dylib.dylib

0x10c9af000 - 0x10cb14ff7 +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.7 -f 26 - 79.160451) <D9D1C497-7EFF-3AF2-A42D-E51721FE1483> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles

0x10cc42000 - 0x10cd4ffff +com.adobe.amtlib (10.0.0.221 - 10.0.0.221) <2DB81FF7-87C4-3307-A45E-96FCF6FD8AB1> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib

0x10cd65000 - 0x10d040ffb +com.adobe.PlugPlugOwl (8.5.0.87 - 8.5.0.87) <1B7ACA7E-6E33-3BFB-95DE-3BC4F3DE1C22> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/PlugPlugOwl.framework/Versions/A/PlugPlugOwl

0x10d28e000 - 0x10d304fff +com.adobe.AdobeSVGAGM (1.0.0 - 1.0.0.38473) <D40C91AF-CDB4-3081-A073-05422FD02074> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeSVGAGM.framework/Versions/A/AdobeSVGAGM

0x10d3ee000 - 0x10d497ff7 +com.adobe.ICUConverter (4.0 - 3.61) <E20E390A-9BAF-3454-BA16-7B9CCD4CA8F0> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/ICUConverter

0x10d4c2000 - 0x10d50aff7 +com.adobe.ahclientframework (3.0.0.6 - 3.0.0.6) <088B16D4-24A8-3F73-89D8-45CFA76C5D8D> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient

0x10d542000 - 0x10d6bcff7 +com.adobe.AdobeXMPCore (Adobe XMP Core 5.6 -c 140 - 79.160451) <BA9FA2D4-A630-31C2-991E-463A1637F95A> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP

0x10d815000 - 0x10d9b7ff7 +com.adobe.owl (AdobeOwl version 5.2.11 - 5.2.11) <43EEA33A-0473-3748-83E2-A92940804052> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl

0x10da07000 - 0x10dd6effb +com.adobe.MPS (AdobeMPS 5.8.1.38423 - 5.8.1.38423) <E3C57181-5402-3F70-95D3-849252D8CC45> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS

0x10ddea000 - 0x10de0efff +VulcanControl.dylib (5.3.0.16 - 5.3.0.16 Copyright 2016, Adobe Systems Incorporated. All rights reserved.) <32AA6861-E0A7-37F8-8CE9-FCE97E3BFD07> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/VulcanControl.dylib

0x10de3b000 - 0x10e10bfff +com.adobe.AGM (AdobeAGM 4.30.87.39705 - 4.30.87.39705) <FF89E80D-06EE-399C-9EDE-EF9590DEBDB2> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM

0x10e17e000 - 0x10e477ff7 +com.adobe.CoolType (AdobeCoolType 5.17.00.39705 - 5.17.00.39705) <3DE3415E-75AD-34DF-9997-8D9EAF2DFE00> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType

0x10e4c9000 - 0x10e4edff7 +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.8.0.34320 - 3.8.0.34320) <674F1792-D790-3E12-8C0F-85CAF9D848B1> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpat

0x10e511000 - 0x10e645ff7 +com.winsoft.wrservices (WRServices 13.0.0 - 13.0.0) <19C58C27-5C36-31A7-901B-EE030C85E52C> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices

0x10e69e000 - 0x10e7a0fff +com.adobe.ACE (AdobeACE 2.20.02.39705 - 2.20.02.39705) <E5811EA2-5935-33DE-AAFA-7D4FBF169F3C> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE

0x10e7b8000 - 0x10e7d1ff7 +com.adobe.BIB (AdobeBIB 1.2.03.39705 - 1.2.03.39705) <B7C38DBC-0159-374B-8ADF-1936BA40AA63> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB

0x10e7da000 - 0x10e89aff7 +com.adobe.JP2K (1.2.2 - 1.2.2.38423) <F1382526-0DDF-39D3-88BA-BDA205012453> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K

0x10e8e2000 - 0x10ee3afef +com.nvidia.cg (2.2.0006 - 0) /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/Cg.framework/Cg

0x10f4bf000 - 0x10f661fff +com.adobe.headlights.LogSessionFramework (7.4.1.109.46827) <B695C7FE-A63F-338F-97B1-B8A619346494> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession

0x10f7fd000 - 0x110542fff +com.adobe.ICUData (4.0 - 3.61) <B9864D01-126E-3C56-B04C-993F9890F6AD> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/ICUData.framework/Versions/4.0/ICUData

0x110571000 - 0x11059aff7 +com.adobe.PDFSettings (AdobePDFSettings 1.04.0 - 1.4) <E07D101E-E47A-392A-8A44-005B49393DEC> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSettings

0x7fff27089000 - 0x7fff2708dffb com.apple.agl (3.3.1 - AGL-3.3.1) <9452E8D8-F1F4-32B1-ACEB-7B2415A4F9D3> /System/Library/Frameworks/AGL.framework/Versions/A/AGL

0x7fff28492000 - 0x7fff292f0fff com.apple.AppKit (6.9 - 1561.40.112) <C839B0C1-F7EE-3056-985C-63CF1A030EC4> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x7fff2a1ec000 - 0x7fff2a1ecfff com.apple.Carbon (158 - 158) <F8B370D9-2103-3276-821D-ACC756167F86> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

0x7fff2aeb3000 - 0x7fff2b354fef com.apple.CoreFoundation (6.9 - 1452.23) <945E5C0A-86C5-336E-A64F-5BF06E78985A> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x7fff2c01f000 - 0x7fff2c01ffff com.apple.CoreServices (822.31 - 822.31) <615919A2-AE11-3F27-9A37-FB0CFF8D36B6> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

0x7fff2d007000 - 0x7fff2d3cdfff com.apple.Foundation (6.9 - 1452.23) <E64540AD-1755-3C16-8537-552A00E92541> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

0x7fff2d6e3000 - 0x7fff2d77eff7 com.apple.framework.IOKit (2.0.2 - 1445.50.26) <A63CAC8D-BF57-34FD-9A88-2F74546F2000> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

0x7fff3367f000 - 0x7fff336cdfff com.apple.opencl (2.8.15 - 2.8.15) <83ED39D0-1D39-3593-BA25-70A8A911DE71> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

0x7fff353f8000 - 0x7fff35407fff com.apple.opengl (16.5.10 - 16.5.10) <BC4EEFE3-A09B-3998-B723-1415B995B0EE> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

0x7fff36256000 - 0x7fff364a1ff7 com.apple.QuartzCore (1.11 - 584.40) <ABC7F8FA-5F5A-31F4-868B-FDC4175BAFAC> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

0x7fff36cd5000 - 0x7fff36ffdfff com.apple.security (7.0 - 58286.51.6) <7212D257-5324-3DBA-8C26-504D6B8F632A> /System/Library/Frameworks/Security.framework/Versions/A/Security

0x7fff374d6000 - 0x7fff374dbfff org.twain.dsm (1.9.5 - 1.9.5) <841A031F-8150-3456-9B13-28A79025A04B> /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN

0x7fff519e0000 - 0x7fff51a36ff3 libcups.2.dylib (462.2) <64864CBE-03A3-34C7-9DBB-C93601F183FD> /usr/lib/libcups.2.dylib

0x7fff52b48000 - 0x7fff52cdbff7 libsqlite3.dylib (274.8.1) <FCAD6A57-829E-3701-B16E-1833D620E0E8> /usr/lib/libsqlite3.dylib

Model: MacBookPro14,3, BootROM MBP143.0173.B00, 4 processors, Intel Core i7, 3.1 GHz, 16 GB, SMC 2.45f0

Graphics: Intel HD Graphics 630, Intel HD Graphics 630, Built-In

Graphics: Radeon Pro 560, Radeon Pro 560, PCIe

Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320

Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x173), Broadcom BCM43xx 1.0 (7.77.37.29.1a7)

Bluetooth: Version 6.0.5f3, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

USB Device: USB 3.0 Bus

USB Device: iBridge

Thunderbolt Bus: MacBook Pro, Apple Inc., 33.1

Report · Apr 11, 2018

It's a common error, see this thread:

Photoshop CC 2018 installs but then crashes...

So reinstall and also change from "last printer used to a specific printer".

Gene

Report · Apr 12, 2018

No, I can say that fix positively does not work.

I tried it multiple times, uninstalling, then installing, removing, installing again, etc. I even tried it at different locations, with different printers set as the default. So that is definitely not a fix. Besides, even if it did work, that bug fix is so esoteric, Adobe would absolutely have to provide an update to fix this problem. Users can't be expected to do that to the the app to work.

So as of this point, I'm paying for the Adobe Suite, but have no way of using Photoshop. Do I cancel my membership? Ask for a pro-rated refund on the time this has been unusable? Neither of which I want to do. I just want Photoshop to work.

Does Adobe read these postings? There seems to be no "tech support" contact at all, or at least I can't find it.

Report · Apr 12, 2018

We're the user support forum. For Adobe Tech Support try Contact Customer Care , but lot of others in line, so be patient.

Report · Apr 12, 2018

I tried that link. It's an endless loop that eventually sends me back to this forum. Unless you are a using a product for "teams" It seems there is no way to troubleshoot a problem like this through Adobe. They send you to this community forum and then tell you that, "Adobe Staff/Employees are no longer actively monitoring the Creative Suite forums." Unless somebody here has the answer, I'm SOL.

So if you are having this problem too, It's time to find a new program for photo manipulation/editing because at this point, it is not solved and Adobe will be of no help.

Report · Apr 12, 2018

I'll try and get an employee to respond. They will have the Adobe logo by his or her name. They will respond in the forums. Avoid and report anyone who asks you to use Skype.

Report · Apr 12, 2018

That would be great if that happens. Thanks.

Report · Apr 12, 2018

I'm having the same issue. Below is my crash log:

Process: AdobeCRDaemon [1003]

Path: /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDaemon.app/Contents/MacOS/AdobeCRDaemon

Identifier: AdobeCRDaemon

Version: 7.6.0

Code Type: X86-64 (Native)

Parent Process: Adobe Photoshop CC 2018 [1002]

Responsible: AdobeCRDaemon [1003]

User ID: 502

Date/Time: 2018-04-12 17:35:01.506 -0700

OS Version: Mac OS X 10.13.4 (17E199)

Report Version: 12

Bridge OS Version: 3.0 (14Y664)

Anonymous UUID: 89658ED4-9B2F-ACD8-A9D9-F8E667CE402D

Sleep/Wake UUID: 3E34E600-A2A6-449D-9378-E4E4ECEB7086

Time Awake Since Boot: 5900 seconds

Time Since Wake: 5800 seconds

System Integrity Protection: enabled

Crashed Thread: 1 Dispatch queue: com.apple.root.user-initiated-qos

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000040

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [0]

VM Regions Near 0x40:

-->

__TEXT 0000000106072000-000000010607f000 [ 52K] r-x/rwx SM=COW /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDaemon.app/Contents/MacOS/AdobeCRDaemon

Thread 0:: Dispatch queue: com.apple.main-thread

0 com.apple.AppKit 0x00007fff53128d80 -[NSWorkspace notificationCenter] + 0

1 com.adobe.AdobeCRDaemon 0x000000010607497a -[MyDaemon listenForTerminateNotifications] + 154

2 com.adobe.AdobeCRDaemon 0x0000000106074e7b -[MyDaemon initialize] + 219

3 com.adobe.AdobeCRDaemon 0x00000001060738d5 main + 85

4 com.adobe.AdobeCRDaemon 0x0000000106073874 start + 52

Thread 1 Crashed:: Dispatch queue: com.apple.root.user-initiated-qos

0 libsystem_pthread.dylib 0x00007fff7e1f534c pthread_mutex_lock + 0

1 libsystem_c.dylib 0x00007fff7df5a51a readdir$INODE64 + 22

2 com.adobe.AdobeCRDaemon 0x000000010607412d -[MyDaemon readDiagnosticReports:application:] + 253

3 com.adobe.AdobeCRDaemon 0x0000000106073f2a -[MyDaemon getDiagnosticReports] + 298

4 com.adobe.AdobeCRDaemon 0x0000000106073deb -[MyDaemon getLatestHash] + 43

5 com.adobe.AdobeCRDaemon 0x0000000106075532 -[MyDaemon waitForCrash] + 1058

6 com.adobe.AdobeCRDaemon 0x0000000106074ed6 __22-[MyDaemon initialize]_block_invoke + 38

7 libdispatch.dylib 0x00007fff7dead64a _dispatch_call_block_and_release + 12

8 libdispatch.dylib 0x00007fff7dea5e08 _dispatch_client_callout + 8

9 libdispatch.dylib 0x00007fff7dea7c53 _dispatch_root_queue_drain + 1117

10 libdispatch.dylib 0x00007fff7dea77a5 _dispatch_worker_thread3 + 101

11 libsystem_pthread.dylib 0x00007fff7e1f7169 _pthread_wqthread + 1387

12 libsystem_pthread.dylib 0x00007fff7e1f6be9 start_wqthread + 13

Thread 2:

0 libsystem_kernel.dylib 0x00007fff7e030292 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff7e1f7009 _pthread_wqthread + 1035

2 libsystem_pthread.dylib 0x00007fff7e1f6be9 start_wqthread + 13

Thread 3:

0 libsystem_kernel.dylib 0x00007fff7e030292 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff7e1f720e _pthread_wqthread + 1552

2 libsystem_pthread.dylib 0x00007fff7e1f6be9 start_wqthread + 13

Thread 1 crashed with X86 Thread State (64-bit):

rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x00007fff7e02f800 rdx: 0xffffffffffffffff

rdi: 0x0000000000000040 rsi: 0x0000000001100004 rbp: 0x0000700006c8d930 rsp: 0x0000700006c8d918

r8: 0x0000700006c8d510 r9: 0x0000000000000000 r10: 0x00007f801d0000b8 r11: 0x0000000000000247

r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000040 r15: 0x00007fffb64da680

rip: 0x00007fff7e1f534c rfl: 0x0000000000010246 cr2: 0x0000000000000040

Logical CPU: 5

Error Code: 0x00000004

Trap Number: 14

Binary Images:

0x106072000 - 0x10607efff +com.adobe.AdobeCRDaemon (7.6.0) <9DC0086B-DDD8-39BA-BEA3-16189FEDFCA2> /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDaemon.app/Contents/MacOS/AdobeCRDaemon

0x109b82000 - 0x109bcc9df dyld (551.3) <AFAB4EFA-7020-34B1-BBEF-0F26C6D3CA36> /usr/lib/dyld

0x7fff520be000 - 0x7fff520befff com.apple.Accelerate (1.11 - Accelerate 1.11) <8632A9C5-19EA-3FD7-A44D-80765CC9C540> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

0x7fff520d6000 - 0x7fff525d4fc3 com.apple.vImage (8.1 - ???) <A243A7EF-0C8E-3A9A-AA38-44AFD7507F00> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage

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0x7fff7dfb8000 - 0x7fff7dfbbffb libsystem_configuration.dylib (963.50.8) <DF6B5287-203E-30CB-9947-78DF446C72B8> /usr/lib/system/libsystem_configuration.dylib

0x7fff7dfbc000 - 0x7fff7dfbfffb libsystem_coreservices.dylib (51) <486000D3-D8CB-3BE7-8EE5-8BF380DE6DF7> /usr/lib/system/libsystem_coreservices.dylib

0x7fff7dfc0000 - 0x7fff7dfc1fff libsystem_darwin.dylib (1244.50.9) <09C21A4A-9EE0-388B-A9D9-DFF8F6758791> /usr/lib/system/libsystem_darwin.dylib

0x7fff7dfc2000 - 0x7fff7dfc8ff7 libsystem_dnssd.dylib (878.50.17) <9033B909-BCF7-37EB-A040-ADE8081611D6> /usr/lib/system/libsystem_dnssd.dylib

0x7fff7dfc9000 - 0x7fff7e012ff7 libsystem_info.dylib (517.30.1) <AB634A98-B8AA-3804-8436-38261FC8EC4D> /usr/lib/system/libsystem_info.dylib

0x7fff7e013000 - 0x7fff7e039ff7 libsystem_kernel.dylib (4570.51.1) <5CAAB092-02CC-3A37-9D5F-C4AD1083AB96> /usr/lib/system/libsystem_kernel.dylib

0x7fff7e03a000 - 0x7fff7e085fcb libsystem_m.dylib (3147.50.1) <FC2E58BA-E6D5-3D2A-89CA-67F212294136> /usr/lib/system/libsystem_m.dylib

0x7fff7e086000 - 0x7fff7e0a5fff libsystem_malloc.dylib (140.50.6) <7FD43735-9DDD-300E-8C4A-F909A74BDF49> /usr/lib/system/libsystem_malloc.dylib

0x7fff7e0a6000 - 0x7fff7e1d6ff3 libsystem_network.dylib (1229.51.2) <F65ED095-8ABA-3355-93F8-B9D0505932F4> /usr/lib/system/libsystem_network.dylib

0x7fff7e1d7000 - 0x7fff7e1e1ffb libsystem_networkextension.dylib (767.50.25) <758F1414-796D-3422-83C9-92D2915A06CE> /usr/lib/system/libsystem_networkextension.dylib

0x7fff7e1e2000 - 0x7fff7e1ebff3 libsystem_notify.dylib (172) <08012EC0-2CD2-34BE-BF93-E7F56491299A> /usr/lib/system/libsystem_notify.dylib

0x7fff7e1ec000 - 0x7fff7e1f3ff7 libsystem_platform.dylib (161.50.1) <6355EE2D-5456-3CA8-A227-B96E8F1E2AF8> /usr/lib/system/libsystem_platform.dylib

0x7fff7e1f4000 - 0x7fff7e1fffff libsystem_pthread.dylib (301.50.1) <0E51CCBA-91F2-34E1-BF2A-FEEFD3D321E4> /usr/lib/system/libsystem_pthread.dylib

0x7fff7e200000 - 0x7fff7e203fff libsystem_sandbox.dylib (765.50.51) <B48D256E-D7DB-3D4F-BC95-34557170C7AA> /usr/lib/system/libsystem_sandbox.dylib

0x7fff7e204000 - 0x7fff7e205ff3 libsystem_secinit.dylib (30) <DE8D14E8-A276-3FF8-AE13-77F7040F33C1> /usr/lib/system/libsystem_secinit.dylib

0x7fff7e206000 - 0x7fff7e20dff7 libsystem_symptoms.dylib (820.50.37) <ED7350E0-B68B-374A-9AB7-DC1F195A8327> /usr/lib/system/libsystem_symptoms.dylib

0x7fff7e20e000 - 0x7fff7e221fff libsystem_trace.dylib (829.50.17) <6568D68B-1D4C-38EE-90A9-54821D6403C0> /usr/lib/system/libsystem_trace.dylib

0x7fff7e223000 - 0x7fff7e228ff7 libunwind.dylib (35.3) <BEF3FB49-5604-3B5F-82B5-332B80023AC3> /usr/lib/system/libunwind.dylib

0x7fff7e229000 - 0x7fff7e256fff libxpc.dylib (1205.50.76) <25DB244E-217D-3CE0-A8F2-0C4255783B42> /usr/lib/system/libxpc.dylib

External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 7985

thread_create: 0

thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=325.5M resident=0K(0%) swapped_out_or_unallocated=325.5M(100%)

Writable regions: Total=82.1M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=82.1M(100%)

VIRTUAL REGION

REGION TYPE SIZE COUNT (non-coalesced)

=========== ======= =======

Activity Tracing 256K 2

Dispatch continuations 16.0M 2

Kernel Alloc Once 8K 2

MALLOC 56.1M 14

MALLOC guard page 32K 9

STACK GUARD 56.0M 5

Stack 9752K 5

__DATA 21.2M 213

__FONT_DATA 4K 2

__LINKEDIT 192.5M 4

__TEXT 133.0M 214

__UNICODE 560K 2

shared memory 12K 4

=========== ======= =======

TOTAL 485.2M 465

Report · Apr 12, 2018

Hi All,

I have requested the Social team to follow this up.

Regards

Rajashree

Report · Apr 12, 2018

Thanks. I work a couple blocks away from Adobe in San Jose. I with I could just go over there with my laptop and knock on the door and find the answer to this.

Report · Apr 13, 2018

Hi Alan,

We're really sorry for all the trouble you have been facing with Photoshop CC 2018. Could you please enable the hidden root user on your Mac machine and try using the Photoshop there?

Please refer the link to enable the hidden root/admin account in mac: How to enable the root user on your Mac or change your root password - Apple Support

Let us know if that helps.

Regards,

Mohit

Report · Apr 13, 2018

Didn't work.

I went through that root login process. I clicked on Photoshop it bounced and immediately shut down. No crash log displayed or anything.

Then I logged out and went back in and disabled the root user. I then tried Photoshop in my main admin account again, and it crashed with the crash log, just as before.

So Photoshop is still unusable. I will add that inDesign and Illustrator work fine.

Report · Apr 14, 2018

I'm finding that Photoshop freezes the moment I try to open a second file. I am able to open one file and do a few basic things but the moment I try to open a second file while the first file is open, it beachballs and I have to Force Quit.

I am going to miss my deadine if this issue is not fixed soon.

Why isn't the older version (prior to this non-functioning update) available? A similar issue happened with InDesign and Illustrator back in November and at least we were able to reload the older versions (CC 2017).

Report · Apr 18, 2018

I'm kind of wondering if there really is no Adobe support? It truly looks like if a user runs into a problem like this, they are pretty much dead in the water. Unless some good Samaritan comes along on one of these forums, that's it. Time to find another photo app that does have some kind of at least guarantee that it will at least run. I don't need hand-holding. Does anybody out there have a suggestion fro graphic editing? I can't keep coming to work and not have a way to edit graphics.

Here is the isolation of my crash log in case there is some genius out there who can help me fix this.

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information:

dyld: launch, loading dependent libraries

Dyld Error Message:

Library not loaded: @executable_path/../Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter

Referenced from: /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/MacOS/Adobe Photoshop CC 2018

Reason: no suitable image found. Did find:

Adobe Community

Photoshop CC 2018 Crashes on Open (MBP-High Sierra)

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