Adobe Stock purchase will not open in Ai CS6 (16.0.3)

[rickyr83648118]

I purchased #94042439 and am getting a message stating "Can't open the illustration. The illustration contains an illegal operand. {eps_metadata_stream}"

Please advise.

[Brad Lawryk]

Opens just fine in Illustrator CC. My guess is it contains features that were not available in CS6. Try installing the Illustrator CC trial and see if you can open it.

[Sheena Kaul]

Hi Ricky,

I tried to open the file in Illustrator CC and it did give me the same error.

Let me get the file checked from the team and update you.

In the meanwhile, please try the suggestion as given by Brad.

Regards,

Sheena

[Brad Lawryk]

Strange it opens just fine for me.

[Sheena Kaul]

Hi Ricky,

We've confirmed from the team that there is an issue opening the file in Illustrator.

Therefore I've added a license in your account to use for a different image.

Let me know if that helps!

Regards,

Sheena

[Sheena Kaul · Accepted solution]

Hi Ricky,

Just an update: We've the original file ID 94042439  fixed from the backend and now it seems to be working fine.

Regards,

Sheena