Hi Cindi,
Thank you for your thoughts. I'm glad you believe online help
is the way to go, because I feel the same way and I am trying to
justify my job. But I am having a hard time putting together a
definative list of reasons. For all of your great ideas, I can come
up with ways to handle this with a pdf that may sound reasonable to
my management (see below). You said the list goes on and on. Can
you please expand on your list? Thanks!
1. Quick access to up-todate info without having to email,
etc (We would have the pdf accessable from the Web server, Intranet
or Internet and therefore would also be quick and easy to update
and ensure customer is accessing current version.)
2. Colors, and hyperlinks, and map ids, etc (Pdfs can handle
colors and hyperlinks. We currently aren't using map ids. The ones
here that I think are valuable are pop-up, drop-down, and expanding
links, as well as map ids, which we will potentially use.)
3. You can add pdfs to an online help system but you can't
add pdfs to a pdf file. (You can link from a pdf to another pdf. A
pdf can also launch a Captivate movie right inside the pdf.)
4. Document preservation - easy to keep a backup of what a
database instance was at a certain date. (This is only if you have
this feature on your HATT - we currently don't. We source control
outside of our HATT. This would be no different for pdfs.)
Thanks again!
Lynn