Copy link to clipboard
Copied
Hi there,
I am having problems opening my .psd file. I haven't changed the directery or map that it's in. I cleared my videocache but that didn't work for me.
The popup says the following: Could not complete your request because of a program error.
I saved it regularly and all of a sudden i cannot open it, i can however still open other .psd files in the same directory/map.
I really need this fixed asap because it's my portfolio design for my internship!
Who could help me out?
Josh
Copy link to clipboard
Copied
Have you tried resetting Photoshop's preferences?
Win: Press and hold Ctrl+Alt+Shift immediately after initiating Photoshop's startup. A box will appear asking if you want to continue with the reset, select "yes." If you don't see this, you weren't fast enough...Try again.
Mac: Press and hold Cmd+Opt+Shift then start Photoshop. A box will appear, asking if you want to continue with the reset, select "yes."
Also, take a look through this thread:
"Could not complete your request because of a program error" upon Open
Copy link to clipboard
Copied
I have tried it but that doesn't seem to work for me
I have looked at that thread you shared, the error logs that i'm getting are the following:
2018:04:14 20:07:07 : ..\..\sources\ULinkManager.cpp : 1521 : REQUIRE failed
2018:04:14 20:43:54 : ..\..\sources\ULinkManager.cpp : 1521 : REQUIRE failed
2018:04:14 20:44:29 : ..\..\sources\ULinkManager.cpp : 1521 : REQUIRE failed
Do you have any knowledge on this perhaps?
Copy link to clipboard
Copied
Could you please tell us which operation system are you using?
Copy link to clipboard
Copied
I am using Windows 10 and running the Adobe Photoshop CC 2017 version, it also doesn't work in the 2018 version