9 Replies Latest reply: Jun 30, 2009 4:56 PM by sangjolie RSS

    flash cs3 crashes when I try to publish

    I Love Doing Websites Community Member
      Hello,

      my flash cs3 is crashing every time I try to publish a file, why? I run vista business 32 bit
      I didn't have problems until today,using flash cs3 for the last month

      here is what the os says:
      Problem Event Name: BEX
      Application Name: Flash.exe
      Application Version: 9.0.0.494
      Application Timestamp: 46015140
      Fault Module Name: Flash.exe
      Fault Module Version: 9.0.0.494
      Fault Module Timestamp: 46015140
      Exception Offset: 00c5958f
      Exception Code: c000000d
      Exception Data: 00000000
      OS Version: 6.0.6001.2.1.0.256.6
      Locale ID: 1033
      Additional Information 1: bd02
      Additional Information 2: b71b5bf9ea5ff08d6fffcb887aba95ff
      Additional Information 3: 1fd9
      Additional Information 4: 0053c83f18f91bf1d56eaad6275e8c5b

      Hint:
      If I save the same .fla in another folder, flash cs3 doesn't crash when publishing. why? this looks that is happening in the root of the folder
        • 1. Re: flash cs3 crashes when I try to publish
          Newsgroup_User Community Member
          I Love Doing Websites,

          > my flash cs3 is crashing every time I try to publish a file, why?

          That description is about as wide open as it gets! ;) Troubleshooting
          is often like a detective story: the more clues one has to work with, the
          more confidently one can begin the chase.

          > I run vista business 32 bit
          > I didn't have problems until today,using flash cs3 for the last
          > month

          I don't have CS3 installed on Vista, so I'm afraid I can't provide any
          offhand suggestions. Since you haven't seen problems until today, the first
          thing that strikes me is: what happened with today's FLA that was different
          from your previous efforts? Did you import an unusual external asset (even
          if only unsual for you)? Maybe you imported a corrupted JPG or PNG. Maybe
          a bad font?

          > Hint:
          > If I save the same .fla in another folder, flash cs3 doesn't crash
          > when publishing. why? this looks that is happening in the root
          > of the folder

          Believe me, I'd be asking these "why" questions myself in your shoes.
          What you're describing doesn't sound like a well known issue, so my hunch is
          that something is awry with this particular FLA file -- something not likely
          to be easily reproduced. Since you can publish when saving to another
          folder, I would run with that workaround for the time being. After saving
          to a different folder, try using File > Save and Compact, then move the FLA
          back to your original folder and try again. Or ... try File > Save As from
          the new folder, and save the copy into your original folder.

          In your duplicate post, you mentioned starting a thread of your own
          (this one) but not hearing any responses. Obviously, I can only speak for
          myself in this reply, but it may be that you didn't get responses because
          your question is on the vague side. It doesn't describe a common issue
          (like, for example, "Why can't I mask dynamic text?" [answer, "Make sure to
          embed your font outlines"]).

          When I read these forums, I tend to skim the subject lines looking for
          descriptive summaries. Many people post questions like "How did they do
          this?" or "Help!" or "Flash question" ... none of which describe meaningful
          topics. In my opinion, your subject line is useful, because it briefly
          summarizes your question. That's a good thing. When I read the actual body
          of your post, though, I quickly realized there wasn't enough (for me, at
          least) to give you a solid answer. In this case, I've tried to give you a
          few pointers anyway, but I'm only hazarding a few "try this" type
          suggestions.

          It may be that others who read your post felt equally unable to answer
          your questions with confidence -- at least, as stated.


          David Stiller
          Adobe Community Expert
          Dev blog, http://www.quip.net/blog/
          "Luck is the residue of good design."


          • 2. Re: flash cs3 crashes when I try to publish
            I Love Doing Websites Community Member
            quote:

            Originally posted by: Newsgroup User
            I Love Doing Websites,

            > my flash cs3 is crashing every time I try to publish a file, why?

            That description is about as wide open as it gets! ;) Troubleshooting
            is often like a detective story: the more clues one has to work with, the
            more confidently one can begin the chase.

            Well, my problem is that the cs3 starting to crash doesn't really have an explanation for me. but I will put details here.

            > I run vista business 32 bit
            > I didn't have problems until today,using flash cs3 for the last
            > month

            I don't have CS3 installed on Vista, so I'm afraid I can't provide any
            offhand suggestions. Since you haven't seen problems until today, the first
            thing that strikes me is: what happened with today's FLA that was different
            from your previous efforts? Did you import an unusual external asset (even
            if only unsual for you)? Maybe you imported a corrupted JPG or PNG. Maybe
            a bad font?

            I did nothing with the fla that started the crash, I imported some bitmaps and when trying to publish it, it crashed. Also, I created another fla, imported some random jpgs 2 I believe, tried to export it to the same folder, and cs3 crashed, saved the fla with another name garbage.fla No fonts were used

            > Hint:
            > If I save the same .fla in another folder, flash cs3 doesn't crash
            > when publishing. why? this looks that is happening in the root
            > of the folder

            Believe me, I'd be asking these "why" questions myself in your shoes.
            What you're describing doesn't sound like a well known issue, so my hunch is
            that something is awry with this particular FLA file -- something not likely
            to be easily reproduced. Since you can publish when saving to another
            folder, I would run with that workaround for the time being. After saving
            to a different folder, try using File > Save and Compact, then move the FLA
            back to your original folder and try again. Or ... try File > Save As from
            the new folder, and save the copy into your original folder.

            In your duplicate post, you mentioned starting a thread of your own
            (this one) but not hearing any responses. Obviously, I can only speak for
            myself in this reply, but it may be that you didn't get responses because
            your question is on the vague side. It doesn't describe a common issue
            (like, for example, "Why can't I mask dynamic text?" [answer, "Make sure to
            embed your font outlines"]).

            When I read these forums, I tend to skim the subject lines looking for
            descriptive summaries. Many people post questions like "How did they do
            this?" or "Help!" or "Flash question" ... none of which describe meaningful
            topics. In my opinion, your subject line is useful, because it briefly
            summarizes your question. That's a good thing. When I read the actual body
            of your post, though, I quickly realized there wasn't enough (for me, at
            least) to give you a solid answer. In this case, I've tried to give you a
            few pointers anyway, but I'm only hazarding a few "try this" type
            suggestions.

            It may be that others who read your post felt equally unable to answer
            your questions with confidence -- at least, as stated.

            Well, I did some research on the internet and there is a quite more few people having the same problem, here is the other forum I found:
            cs3 flash crash when publishing

            I am sorry that I didn't post any more specifications of what I was doing, but what I was doing was not something different or unusual of what I have been doing for the last week at least. I was just working with dw and flash together importing the .swf into an html and launching the html from dw.

            David Stiller
            Adobe Community Expert
            Dev blog, http://www.quip.net/blog/
            "Luck is the residue of good design."





            • 3. Re: flash cs3 crashes when I try to publish
              Newsgroup_User Community Member
              I Love Doing Websites,

              > Well, my problem is that the cs3 starting to crash doesn't
              > really have an explanation for me. but I will put details here.

              Yes, the more details, the better. It's difficult enough for you, I'm
              sure, but it becomes even more difficult for anyone trying to help, because
              none of us are sitting at your desk. :)

              > I did nothing with the fla that started the crash, I imported
              > some bitmaps and when trying to publish it, it crashed.

              Well, that is something. ;) It might be a problem with those
              particular bitmaps.

              > Well, I did some research on the internet and there is a quite
              > more few people having the same problem, here is the other
              > forum I found:
              > http://www.kirupa.com/forum/archive/index.php/t-264909.html

              Interestingly, one of those people seems to have something in common
              with your case:

              // From that post ...
              Now however I seem I have solved the problem. the fla movie was crashing
              because in the same directory within a subfolder I found:thumb2: some jpgs
              files without any data under "Data Modified". Once I removed the files the
              fla movie worked properly when I put the files back in the subfolder the fla
              movie crashed again.

              ... so this might, indeed, be an issue with your particular bitmaps.

              > I am sorry that I didn't post any more specifications of what I
              > was doing, but what I was doing was not something different
              > or unusual of what I have been doing for the last week at least.

              Troubleshooting isn't always easy, I'll grant you that. But if there's
              something wrong with those particular bitmaps (which may not even be the
              result of something you did wrong), you might not even know it. It's
              possible that, in fact, you're doing some different (images with missing
              data) without being aware of the situation.


              David Stiller
              Adobe Community Expert
              Dev blog, http://www.quip.net/blog/
              "Luck is the residue of good design."


              • 4. Re: flash cs3 crashes when I try to publish
                I Love Doing Websites Community Member
                I am sorry but the bitmaps are not the answer, because I used different bitmaps for garbage 1, and garbage 2.

                My idea is that DW somehow corrupted something in flash, flash has this browse option and it might have corrupted something in there I believe, because any fla that I create in that folder and even if it is completely empty and I try to publish it, it will crash.

                Let me know your thoughts and thanks for making me feel that I am not alone
                • 5. Re: flash cs3 crashes when I try to publish
                  Newsgroup_User Community Member
                  I Love Doing Websites,

                  > My idea is that DW somehow corrupted something in
                  > flash, flash has this browse option and it might have
                  > corrupted something in there I believe,

                  In where? In Flash's install folder? Or are you talking about the
                  folder that seems to be associated with this issue?

                  > any fla that I create in that folder and even if it is completely
                  > empty and I try to publish it, it will crash.

                  Maybe this is a problem with this particular folder, on an operating
                  system level. Have you tried moving its contents to another folder,
                  deleting the folder, then creating a new one?

                  > Let me know your thoughts and thanks for making me
                  > feel that I am not alone

                  Honestly, I'm only shooting in the dark. I barely feel that I'm being
                  helpful, because I'm only throwing out guesses.


                  David Stiller
                  Adobe Community Expert
                  Dev blog, http://www.quip.net/blog/
                  "Luck is the residue of good design."


                  • 6. Re: flash cs3 crashes when I try to publish
                    I Love Doing Websites Community Member
                    Hello,

                    I am writing again because I am having the same problem again, different website different folder different images. Everything new. I have the crash when publishing, I copy the root folder of the website and paste it in the same place(different name and it works) but why is happening this? it is a pain to later on changer everything in dreamweaver (server settings,etc) to upload the website.

                    • 7. Re: flash cs3 crashes when I try to publish
                      Newsgroup_User Community Member
                      I Love Doing Websites,

                      > I am writing again because I am having the same problem
                      > again, different website different folder different images.
                      > Everything new.

                      Were you able to determine anything useful based on your troubleshooting
                      during the last scenario (the other project)? You noted, for example, that
                      in your assessment your previous issue wasn't caused by faulty graphics
                      files. I asked a number of questions in my previous reply, but you haven't
                      answered any of them, so I'm not sure how to proceed.

                      > I have the crash when publishing, I copy the root folder of the
                      > website and paste it in the same place(different name and it works)
                      > but why is happening this?

                      I'm afraid I'm having a hard time understanding all the ins and outs of
                      your particular situation, because I'm not always sure when you're talking
                      about Dreamweaver versus Flash, plus there are potentially dozens of
                      variables in play here. I'm not trying to be difficult, just trying to
                      understand. :)

                      > it is a pain to later on changer everything in dreamweaver (server
                      > settings,etc) to upload the website.

                      That would annoy me too, and I'm thinking there must be a way around it.
                      In the very least, you should be aware that Dreamweaver allows you to change
                      the folder for a give site without your having to re-enter the server
                      information. I don't mean to suggest that you should *have* to change
                      folders, but if that seems to help, it may at least encourage you to hear
                      that you can change the folder without changing or deleting the server info.


                      David Stiller
                      Adobe Community Expert
                      Dev blog, http://www.quip.net/blog/
                      "Luck is the residue of good design."


                      • 8. Re: flash cs3 crashes when I try to publish
                        ionflow Community Member

                        I am having the same problem. By following ILDWs workaround of making a copy of the folder and files seems to work. What a terrible way to have to fix it. I don't know what I should try to do to troubleshoot this further. Anyone have any advice?

                        • 9. Re: flash cs3 crashes when I try to publish
                          sangjolie Community Member

                          In this case, I have same a problem about crashes when i try to publish my flash cs3 on XP sp2

                           

                          Finally when I googling.. and I found the answer...maybe this is can be help..

                           

                          1.close FLASH CS3 Application

                          2.remove folder "configuration" on C:\Documents and Settings\...\Local Settings\Application Data\Adobe\Flash CS3\en\

                          3. reopen your FLASH CS3

                           

                          hope can be usefull

                          thanks