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Lightroom Classic crashes only with external monitor

New Here ,
Apr 16, 2018 Apr 16, 2018

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I use a HP Elitebook G1 laptop with an integrated Intel HD Graphics 515 card and an external Dell U2715H display.

Lightroom keeps crashing all the time, most often as soon as it is launched.

I just discovered that it only crashes when the external monitor is used.

No crash when display is set to internal only.

Dell has not released any new driver since 2016 and all HP drivers are up to date.

What could I do to be able to use my external monitor?

Thanks.

Philippe

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Community Expert ,
Apr 16, 2018 Apr 16, 2018

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LATEST

Please try if it helps to deactivate the GPU: Adobe Lightroom GPU Troubleshooting and FAQ

What is the exact type/size of your Elitebook?

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

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