• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Latest Lightroom Classic CC unresponsive after PC returns from Hibernation.

Community Beginner ,
Apr 19, 2018 Apr 19, 2018

Copy link to clipboard

Copied

Has anyone experiencing this problem?

After installing the latest updates (April 2018) Lightroom is unresponsive after the PC returns from hibernation and requires a forced shutdown. If the PC doesn't enter hibernation there is no problem.

I have unchecked use Graphics Processor and no improvement.

The previous version was stable and has not exhibited this issue.

Windows 10 64 bit with the latest Microsoft updates.

System info:-

Lightroom Classic version: 7.3 [ 1164630 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.16299
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 2.6 GHz
Built-in memory: 12276.4 MB
Real memory available to Lightroom: 12276.4 MB
Real memory used by Lightroom: 2219.4 MB (18.0%)
Virtual memory used by Lightroom: 2373.6 MB
GDI objects count: 782
USER objects count: 2145
Process handles count: 2703
Memory cache size: 852.4MB
Internal Camera Raw revision: 933
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2
Camera Raw virtual memory: 999MB / 6138MB (16%)
Camera Raw real memory: 1000MB / 12276MB (8%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 2560x1440
Graphics Processor Info:
OpenGL: GeForce 9600 GT/PCIe/SSE2

Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0
Renderer: GeForce 9600 GT/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler
Total Video Memory: 1024 MB

Views

521

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 19, 2018 Apr 19, 2018

Copy link to clipboard

Copied

Yes I am experiencing the same after the upgrade. windows 10 home edition. 64bit. But I am finding its OK in developer module but when I go back to library it freezes. was fine before the upgrade.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 19, 2018 Apr 19, 2018

Copy link to clipboard

Copied

I don't have this problem, and use the hibernate/sleep function a lot. So, I don't think it is Lightroom also 7.3 - because on my system it is fine.  (Duel core CPU and 8GB RAM) Bear in mind that Lightroom CC is the same program for ALL users. So, the only logical explanation is the system configuration and that could be difficult to troubleshoot. I don't think that Lightroom is the cause.

However, it might be better just to close Lightroom, before hibernation to avoid any problems with running Lightroom.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 19, 2018 Apr 19, 2018

Copy link to clipboard

Copied

Thanks for the suggestion it would alleviate the problem but is a pain to remember to close Lightroom each time. Some memory training (mine not PC) maybe.

I am having difficulty sorting out if it is a Windows or Lightroom problem as on first startup after being on holidays for two weeks there was a Windows update and the Lightroom update.

Before both of these updates Lightroom was very stable.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 03, 2018 May 03, 2018

Copy link to clipboard

Copied

Lightroom is now unstable in the library and develop module with no predictable pattern of usage causing it to become unresponsive. The only fix is to kill the process and start again.

Prior to the latest 2 updates I have not had any problems.

I hope someone can suggest a fix.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 03, 2018 May 03, 2018

Copy link to clipboard

Copied

I turned off use of graphic processor accelerator in preferences and that seems to have done the trick for me. at least for now.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 05, 2018 May 05, 2018

Copy link to clipboard

Copied

LATEST

I have disabled the GPU accelerator and that increased the time I have to edit before Lightroom becomes unresponsive. Sadly it has not fixed the problem.

Adobe can you please suggest a fix or work around this is driving me mad.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines