Customer service - Online chat (anyone know what happened to it)?

[shawninvancouver]

Because I don't think it is healthy for me to call Adobe support any longer (bottling up anger, frustration, rage, etc... is dangerous for one's health). Actually, I am usually a calm/jovial person, that is, until I began this Captivate 4/Connect Pro project. But after the last few tech 'support' calls to Adobe, I am worried that this faking politeness may be affecting my health.

Anyhow, I thought I would try out my luck with the Adobe chat system. I have had successes in the past with this service. Unfortunately, I noticed that for the longest time, the chat system has been unavailable with the message:

OUR CUSTOMER SERVICE SPECIALISTS ARE OFFLINE NOW. PLEASE TRY AGAIN LATER.

Does anyone know the status of this service?

In case you did not know, it is (was) available as a link here: http://www.adobe.com/aboutadobe/contact.html

[Lilybiri]

Hello Shawn,

I do not think this is a CP-question. Please

Lilybiri

[shawninvancouver]

Sorry Lilybiri,

I didn't know where else to post this message. I thought this might be an important and relevant notice for others requiring assistance.

[Lilybiri]

No problem, Shawn. My apologies for my reaction, I had a very 'loaded', too busy week.

Lilybiri

[ritthikiartt28965562]

After I paid this app ,its can't play.This app said that "Now we had problem about your payment,please try again" but the app already deducted money from my credit card.

[AJIT_M]

Hi There,

I have sent you a private message. Please provide the requested information so that we can connect and look into the issue.

Regards,

Ajit