An internal error has occured Issue

[neilb60609194]

Hey all, I get this message "Failed to import the final merged result from /Volumes/G-DRIVE mobile with Thunderbolt/2016-2017/2018/2018/2018-02-26/DSC00154-HDR.dng."  I have an external drive with all my photos and I have given my self permissions read and write. I still cannon merge any hdr photos in the light room app though. I'll get the preview and every thing and still it will come to that error. Any advice on what to do next?

I just got a new imac so i transferred every thing over

Mac (Retina 5K, 27-inch, 2017)

4.2 GHz Intel Core i7

40 GB 2400 MHz DDR4

Radeon Pro 580 8192 MB

[Sahil.Chawla]

Hi Neilb,

Could you try copying a few images to the desktop and then try importing them in Lightroom and let us know if it helps?

Also, could you please let us know which version of Lightroom you're working on?

Regards,
Sahil

[neilb60609194]

Hey Sahil, So I did that and it worked perfectly. Any ideas on how to work around this?

[Sahil.Chawla · Accepted solution]

It seems, that there is a permissions issue with the Thunderbolt drive, would suggest you to get in touch with apple so that they can fix the permissions.

[neilb60609194]

You are right it was a permissions issue. So the problem was when I went to apply to all folders for read & write the action wouldn't complete. I had to go in to each sub folder individually and give my self R&W permissions. Works great now thank you for the help!

[Sahil.Chawla]

Glad you got it working! Feel free to reach out to us for any future queries.

[morrisroos]

Your post was a long time ago, but maybe this will help someone:

One can apply permissions to an entire external drive after migrating to a new Mac.

Apply permissions to all items in a folder or a disk

1. On your Mac, select a folder or disk, then choose File > Get Info.

2. Click the Action pop-up menu 

   

    at the bottom of the window, then choose “Apply to enclosed items.”  "                                                                          https://support.apple.com/guide/mac-help/change-permissions-for-files-folders-or-disks-mchlp1203/mac