Photoshop CC serial number

[panos_vassilopoulos]

Hi there ! I have an active subscription for the Photography bundle with Adobe, however after downloading Photoshop CC the Adobe Application Manager keeps coming up and  asking me to either continue using Photoshop as a trial or to enter my serial number. I have downloaded Photoshop CC  from Adobe , and I dont have a serial number? How  can i get rid of this request?  Thank you , Panos

[Rajashree Bhattacharya · Accepted solution]

Welcome to Adobe Forum,

Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.

So you need to login with your Adobe ID and password to activate the cloud membership.

Log out & log back in of the CC Desktop App.

In case it is not signing in successfully please try the following:

I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:

   Windows:

   In windows 7 navigate to following location:

     /windows/system32/drivers/etc

   1. look out for "Hosts" file

   2. Open it with notepad

   3. Check if you have any entry for Adobe

   4. Remove the entries and try again launching any product from CC

   On Windows XP navigate to following location:

   \windows\system32\drivers\etc

   1. look out for "Hosts" file

   2. Open it with notepad

   3. Check if you have any entry for Adobe

   4. Remove the entries and try again launching any product from CC

   Mac:

   1. Please click on "Go" and navigate to /private/etc

   2. Open "hosts" file and check out for any entries for Adobe.com

   3. Remove the entries and save the file

   4.  try again launching any product from CC

You can refer :

http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.

Please let us know if it worked.

Regards,

Rajshree

[akinolae7408624]

I have removed some entries in the file, but it is not saving in the hosts file, i am able to save it in documents, i cannot save in the host file because it need administrator permission.

[John T Smith]

Permission is a Windows problem... search http://www.microsoft.com/en-us/default.aspx for ALL Windows help