Program window is black no matter what.

[Guest]

So, I was editing a video. Then I saw there's a new version of Premiere. I updated (to this April's update (2018)). After that my program view has been black. And it isn't just a black spot in the video, except if it is frozen to a black spot. I have tried looking other clips, and other stuff, but it stays in black. Audio works perfectly. I haven't done any color grading to the video, so it should not be up to that. If I try to render, it can render 0 frames in about 5 hours. Also, I am having a prompt saying something like

I have no workspace changes, at least any that would be important to me.

Could someone help me with this issue?

[Vidya Sagar]

Hi teemuj,

Sorry for the issue. What is the exact file format & codec of the footage? Please create a new project & check if the issue persists.

What are the system specifications(RAM, OS, GPU model, GPU driver version)?

Thanks,

Vidya

[Guest]

Hi!

I have tried it with another project (with the same video clips).

Now I tried with older clips (that had no problems). They work. Only those newer clips don't. Weird.

Here are the details I was able to get (I marked which clip it is to the left-up corner):

PC specs are pretty new. (I built this myself 2 months ago)

Windows 10 Home 64-bit

Asus GTX 1070 TI

GPU driver: 391.35

Intel i7-8700 @ 3.7GHz

Asus ROG maximus x hero

Samsung 850 EVO

Corsair CMK16GX4M1A2400C16 Vengeance LPX 16GB (1x16GB) DDR4 2400MHz C16 XMP 2.0 High Performance Desktop Memory Kit - Black (name straight from Amazon)

I think PSU or fans don't matter.

[Vidya Sagar]

Hi teemuj,

Thanks for the detailed info. Please check if the files are getting imported as Audio only.

There is a known issue with the current version related to this.

If possible, share a screenshot of the Premiere Pro interface with us to understand better.

Thanks,

Vidya.