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old account by default

New Here ,
Apr 25, 2018 Apr 25, 2018

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when i open the adobe cloud, it tries to connect to old accont by default and i always need to change it to my accont. how can i change that is really annoying..thanks.

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Creative Cloud

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correct answers 1 Correct answer

Community Expert , Apr 25, 2018 Apr 25, 2018

What may work...

One time go ahead and connect to old account... sign OUT of old account and restart computer... now sign in to new account

Activate and deactivate Adobe products

If that doesn't work, you'll need to remove everything Adobe and do a fresh install

Sign out of your account... Uninstall... run the Cleaner...

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

...

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Community Expert ,
Apr 25, 2018 Apr 25, 2018

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What may work...

One time go ahead and connect to old account... sign OUT of old account and restart computer... now sign in to new account

Activate and deactivate Adobe products

If that doesn't work, you'll need to remove everything Adobe and do a fresh install

Sign out of your account... Uninstall... run the Cleaner...

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall

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New Here ,
Apr 26, 2018 Apr 26, 2018

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thank you

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