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Photoshop Crashes after several seconds of brush tool use on cintiq 13HD

Community Beginner ,
Apr 11, 2018 Apr 11, 2018

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After opening photoshop CS2 and a file, photoshop will freeze (program not responding) after several seconds of use of the brush tool.

I have found this does not occur when using it on a regular monitor using a mouse to paint.

It also does not occur when using other paint programs such as GIMP on the cintiq.

All drivers are up to date

A fresh install of photoshop has been done, the problem persists

I have had the task manager open while running to see if it is some kind of resource problem, but photoshop never ends up using any unusually large % of memory or CPU.

System event data for the crash event is pasted below:

Log Name:      Application

Source:        Application Hang

Date:          4/10/2018 11:35:56 PM

Event ID:      1002

Task Category: (101)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      MajelBarrett

Description:

The program Photoshop.exe version 9.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 2e94

Start Time: 01d3d15c79589337

Termination Time: 14

Application Path: C:\Program Files (x86)\Adobe\Adobe Photoshop CS2\Photoshop.exe

Report Id: 5aea37ae-61a4-4f0a-9ae3-1c6ecd0a81d6

Faulting package full name:

Faulting package-relative application ID:

I am at a loss as to what the problem is, and I'm pretty much screwed trying to actually make use of it at the moment. Any help would be greatly appreciated.

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Adobe
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Apr 12, 2018 Apr 12, 2018

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Hi

Have you tried resetting Photoshop preferences

To restore preferences quickly using a keyboard shortcut: Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop

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Community Beginner ,
Apr 14, 2018 Apr 14, 2018

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Wasn't able to get the shortcut to work but directly went into appdata and edited the old preference files, this seems to have solved the problem, Thank you!

In the interest of my own curiosity, is there any understanding of why the preferences would be causing PS to not respond?

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Community Beginner ,
Apr 27, 2018 Apr 27, 2018

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Update: While deleting the preferences worked for a short period it has once again begun not responding after being used for only a short period on the intuos. Re-deleting the preferences has not helped.

An interesting note that may or may not be helpful: any file opened before it goes into "not responding" will later not show up on the "recent files" list in photoshop cs2.

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