Copy link to clipboard
Copied
My installation of LR 6.14 (perpetual) has developed an issue recently where the application crashes repeatedly at launch. OS (Mac OS X 10.9.5) reports
"Lightroom quit unexpectedly. Click Report to see more detailed information and send a report to Apple."
The three buttons in the dialog box are "Ignore", "Report...", and "Reopen".
This is an air-gapped (non-Internet connected) machine with a stable and static set of software, so the possibilities of malware/virus infection are low, likewise with new software installations causing conflicts. This is a recent (approx 8 weeks) development, the application has run without an issue up to this point.
Clicking "Reopen" in the dialog box dismisses it, but a new one appears after maybe a second or so. Clicking "Reopen" repeatedly will eventually cause LR to launch, but obviously this is a less than ideal scenario. It should also be noted that the number of times "Reopen" has to be clicked before I actually have the LR window open is a variable, sometimes requiring several minutes of fast clicking through the error message.
I don't see a way of attaching the entire text file of the crash report data to this posting, and the report is fairly long so I won't embed the entire file inline (unless somebody asks me to), but this is the first part, hopefully this is helpful:
Process: Adobe Lightroom [22973]
Path: /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom
Identifier: com.adobe.Lightroom6
Version: Adobe Lightroom [1149743] (6.14)
Code Type: X86-64 (Native)
Parent Process: launchd [200]
Responsible: Adobe Lightroom [22973]
User ID: 501
Date/Time: 2018-04-27 08:36:09.973 -0700
OS Version: Mac OS X 10.9.5 (13F1911)
Report Version: 11
Anonymous UUID: 36FAD12D-9EF2-0BE9-6D86-E8C05AE1E922
Sleep/Wake UUID: 917CE279-2A0D-48A5-B75C-4C56EFCDE111
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
Any information as to how to resolve would be most helpful.
Respectfully,
Andre
Copy link to clipboard
Copied
reset your preferences - https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html
[moved from Adobe Creative Cloud to Downloading, Installing, Setting Up]
Copy link to clipboard
Copied
Hello kglad,
Thank you for your prompt reply.
I reset the preferences but still have the problem having LR launch successfully on the first try.
Can you advise of another solution please?
Thank you in advance,
Andre
Copy link to clipboard
Copied
upgrade your os to 10.11 or better.
Copy link to clipboard
Copied
Moving this discussion to the Lightroom Classic CC — The desktop-focused app forum.
Copy link to clipboard
Copied
Thank you kglad for your help.
Best Regards,
Andre
Copy link to clipboard
Copied
Had exactly the same problem, with same version on my Imac
After resetting preferences, all returned to normal. Below pages consulted before doing it.
Save your catalog information before you reset preferences
https://helpx.adobe.com/lightroom-classic/kb/recover-catalog-images-resetting-lightroom.html
Preference file and other file locations | Lightroom Classic
https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html
RESET PREFERENCES
https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html
Copy link to clipboard
Copied