6 Replies Latest reply on May 1, 2018 2:56 PM by Dan Ramirez

    Audio Volume Too Low


      I am using a Logitech C920 and the program tells me my audio is too low to record. This camera used to work with Character Animator. I updated to the latest version and it no longer works. I don't want to have to buy a separate microphone. Is there any way around this?

      Mac Pro 2013 OS 10.12.1

      Screen Shot 2016-11-26 at 12.46.38 PM.png

        • 1. Re: Audio Volume Too Low
          Dan Ramirez Adobe Employee

          This combination has definitely given us issues before. The reason is because the C920, for some reason, only supports sampling rates of 16k, 24k, and 32k. In order to guarantee that your audio stays in sync, the input and output sample rates must be the same and unfortunately, Apple's built in audio output only supports 44.1k, 48k, 88.2k, and 96k.


          The best solution is to use a separate microphone that supports a higher sample rate. The audio quality on the C920 is quite poor.


          That said, I was able to find a workaround. In that Audio & Midi Setup application, click the in the lower left to create an Aggregate device. You can name it Character Animator. Choose the C920 as your audio input and the Build-In Output for the output. Choose a sample rate of 32k(you might need to switch the C920 to 32k ahead of time for this to work).


          This will force the built in output to resample to 32k so it will work in our application. Please post back if you have any issues getting this to work.


          Dan R.
          CH QA

          • 2. Re: Audio Volume Too Low
            susyjewelry Level 1

            This did not work. Character Animator still states that the sample rate is not supported.

            • 3. Re: Audio Volume Too Low
              oksamurai Employee Moderator

              Sorry Susy - if Dan R's workaround didn't work, then it doesn't seem like we have a current solution. Your best bet is probably to buy a cheap USB microphone (searching on Amazon I found many under $10 so it shouldn't be too bad).


              We will continue to look into this and see if we can figure out a solution to keep the audio in sync for lower sample rates in the future.

              • 4. Re: Audio Volume Too Low
                Dan Ramirez Adobe Employee

                I've since reverified that creating an aggregate device with the Logitech and built in audio works, but admittedly, it's not an ideal solution.

                • 5. Re: Audio Volume Too Low

                  Adobe Staff...It's been almost 18 months since the original complaint! With the money we pay to use these programs...time to get a PROPER FIX!!!

                  • 6. Re: Audio Volume Too Low
                    Dan Ramirez Adobe Employee

                    If you contact me directly at dramirez\at\adobe.com I can help you setup the aggregate device. That said, I definitely recommend a better audio source than the onboard Logitech. The camera tracking is great though, so for that, it's great.