Adobe Acrobat Pro DC is crashing without giving an error msg

[Focus360]

Hello,

Wondering if you can help us out here. One of our staff is having this one issue where Adobe Acrobat Pro DC is crashing without giving an error message. Once you launch the application about a minute later or so it will just close out. You can leave it alone or open a recent file/doc and it will do the same thing and just close out for no apparent reason. Anyone know what is the issue and how to resolve it? I have tried uninstalling, rebooting, and then reinstalling and this didn't work; also tried the Licensing Auto Fix and it didn't do the trick. Your help would be greatly appreciated.

Thanks,

Joe

[AnandSri]

Hello Joe,

We apologize for the inconvenience caused, as per the description above, Acrobat is crashing after launch, Is that correct?

Please check for any pending updates of Acrobat from help>check for updates if it lets you click on help, reboot the machine after installing the updates and see if this brings any difference.

Try resetting the Acrobat's Preferences once and reboot the machine, to reset the preferences, please refer to the steps mentioned in the article How to reset Acrobat Preference settings to default.

If the issue persists, please use Acrobat cleaner tool to remove Acrobat Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Acrobat back from Download Pro or Standard versions of Acrobat DC | Non-subscription

If you still experience any issue, please create a test user profile with full admin rights and install Acrobat and see if this issue is reproducible.

Let us know how it goes and share your findings.

Regards,

Anand Sri.