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Hello,
For the past several months now I've been experiencing at least 20 crashes a day while trying to edit on Adobe Premiere Pro CC 2018. Sometimes only Premiere crashes, other times the whole computer does a restart. I'm using 1080p footage, if not even less resolution, and have tried many different solutions after researching the problem. This includes switching out hard drives, changing the render engine, etc. This is my last resort before taking it into Apple to see what they can do. My computer is only one year old and I have the specs attached. Added in extra RAM from OWC when I bought the computer. I did a hardware test and it found zero errors. I was hoping to get some expert's opinions on other options I could try.
This is the most recent Premiere crash report:
Process: Adobe Premiere Pro CC 2018 [607]
Path: /Applications/Adobe Premiere Pro CC 2018/Adobe Premiere Pro CC 2018.app/Contents/MacOS/Adobe Premiere Pro CC 2018
Identifier: com.adobe.PremierePro.CC12
Version: 12.0.1 (12.0.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Premiere Pro CC 2018 [607]
User ID: 501
Date/Time: 2018-04-02 15:52:42.324 -0700
OS Version: Mac OS X 10.13.3 (17D47)
Report Version: 12
Anonymous UUID: 16567BA5-2668-9B42-9C29-600D076A9C72
Time Awake Since Boot: 860 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00007ffeefdf62f0
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]
VM Regions Near 0x7ffeefdf62f0:
Stack 00007ffeefbfb000-00007ffeefc00000 [ 20K] rw-/rwx SM=PRV
-->
Submap 00007fff00000000-00007fff80000000 [ 2.0G] r--/rwx SM=SHM machine-wide VM submap
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreGraphics 0x00007fff55dd5a0c RIPLayerBltGlyph + 1247
1 com.apple.CoreGraphics 0x00007fff55b4d2cd render_glyph_list + 399
2 com.apple.CoreGraphics 0x00007fff55b4d52c render_glyphs + 338
3 com.apple.CoreGraphics 0x00007fff55b4d0d3 draw_glyph_bitmaps + 1071
4 com.apple.CoreGraphics 0x00007fff55b4c323 ripc_DrawGlyphs + 1488
5 com.apple.CoreGraphics 0x00007fff55d891de draw_glyphs + 767
6 com.apple.CoreText 0x00007fff570ff414 DrawGlyphsAtPositions(TFont const*, unsigned short const*, CGPoint const*, unsigned long, CGContext*, CGAffineTransform, CGAffineTransform, bool) + 3655
7 com.apple.CoreText 0x00007fff570fbbc7 DrawGlyphsWithAdvancesAndTransform(TFont const*, unsigned short const*, CGSize const*, unsigned long, CGPoint, CGContext*, CGAffineTransform, CGAffineTransform, bool) + 564
8 com.apple.CoreText 0x00007fff570fd3bd CTFontDrawGlyphsWithAdvancesInternal + 608
9 com.apple.CoreText 0x00007fff570ac913 TRun::DrawGlyphs(CGContext*, CFRange) const + 763
10 com.apple.CoreText 0x00007fff570e9af4 TLine::DrawGlyphs(CGContext*) const + 212
11 com.adobe.dvaui.framework 0x0000000100a40395 dvaui::drawbot::CoreTextStringDisplayInterface::DrawString(dvaui::drawbot::SurfaceInterface*, dvacore::geom::PointT<float> const&) + 517
12 com.adobe.dvaui.framework 0x0000000100a3c546 dvaui::drawbot::OSSurfaceInterface::DrawStringImpl(dvaui::drawbot::BrushInterface const&, dvaui::drawbot::FontInterface const&, unsigned short const*, dvacore::geom::PointT<float> const&, dvaui::drawbot::TextAlignment) + 118
13 com.adobe.UIFramework.framework 0x000000010d9bbe68 UIF::DC::DrawString(UIF::Font const&, ASL::ParamRect<int> const&, std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, ASL::ParamColor<unsigned char> const&, UIF::Align, UIF::VerticalAlignment, UIF::Truncate) + 680
14 com.adobe.HandlerTimeline.framework 0x0000000115276cca HandlerTimeline::DrawAudioWaveformLabels(UIF::DC&, ASL::ParamRect<int> const&, ASL::InterfaceRef<BE::ITrackItem, BE::ITrackItem> const&, MF::AudioChannelType, int) + 7594
15 com.adobe.HandlerTimeline.framework 0x000000011527bd18 HandlerTimeline::DrawAudioClipTrackItemWaveform(UIF::DC&, HandlerTimeline::TrackContentView*, ASL::ParamRect<int> const&, ASL::ParamRect<int> const&, ASL::ParamRect<int> const&, ASL::InterfaceRef<BE::ITrackItem, BE::ITrackItem> const&, ASL::InterfaceRef<BE::ITrack, BE::ITrack> const&, bool) + 6696
16 com.adobe.HandlerTimeline.framework 0x000000011524cdd7 HandlerTimeline::TrackContentView::DrawClipTrackItem(UIF::DC&, ASL::ParamRect<int> const&, ASL::ParamRect<int> const&, ASL::ParamRect<int> const&, ASL::InterfaceRef<BE::ITrackItem, BE::ITrackItem> const&, bool) + 2167
17 com.adobe.HandlerTimeline.framework 0x000000011524fd05 HandlerTimeline::TrackContentView::DrawTrackItem(UIF::DC&, ASL::ParamRect<int> const&, ASL::ParamRect<int> const&, ASL::InterfaceRef<BE::ITrackItem, BE::ITrackItem> const&, bool) + 389
18 com.adobe.HandlerTimeline.framework 0x000000011525296a HandlerTimeline::TrackContentView::DrawVisibleTrackItems(UIF::DC&, ASL::ParamRect<int> const&, ASL::ParamRect<int> const&) + 5050
19 com.adobe.HandlerTimeline.framework 0x0000000115237346 HandlerTimeline::TrackContentView::PaintSelf(UIF::DC&) + 214
20 com.adobe.UIFramework.framework 0x000000010da94ba9 UIF::SubViewImpl::UI_Draw(dvaui::drawbot::Drawbot*) const + 1065
21 com.adobe.dvaui.framework 0x0000000100b778d2 dvaui::ui::UI_Node::UI_DrawSelf(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 338
22 com.adobe.dvaui.framework 0x0000000100b77bb8 dvaui::ui::UI_Node::UI_DrawAndCache(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 616
23 com.adobe.dvaui.framework 0x0000000100b77f88 dvaui::ui::UI_Node::UI_DispatchDrawToChild(dvaui::ui::UI_Node const*, dvaui::drawbot::Drawbot*) + 392
24 com.adobe.dvaui.framework 0x0000000100b75b8f dvaui::ui::UI_Node::UI_Draw(dvaui::drawbot::Drawbot*) const + 47
25 com.adobe.UIFramework.framework 0x000000010da94bb4 UIF::SubViewImpl::UI_Draw(dvaui::drawbot::Drawbot*) const + 1076
26 com.adobe.dvaui.framework 0x0000000100b778d2 dvaui::ui::UI_Node::UI_DrawSelf(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 338
27 com.adobe.dvaui.framework 0x0000000100b77bb8 dvaui::ui::UI_Node::UI_DrawAndCache(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 616
28 com.adobe.dvaui.framework 0x0000000100b77f88 dvaui::ui::UI_Node::UI_DispatchDrawToChild(dvaui::ui::UI_Node const*, dvaui::drawbot::Drawbot*) + 392
29 com.adobe.dvaui.framework 0x0000000100b75b8f dvaui::ui::UI_Node::UI_Draw(dvaui::drawbot::Drawbot*) const + 47
30 com.adobe.UIFramework.framework 0x000000010da94bb4 UIF::SubViewImpl::UI_Draw(dvaui::drawbot::Drawbot*) const + 1076
31 com.adobe.dvaui.framework 0x0000000100b778d2 dvaui::ui::UI_Node::UI_DrawSelf(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 338
32 com.adobe.dvaui.framework 0x0000000100b77bb8 dvaui::ui::UI_Node::UI_DrawAndCache(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 616
33 com.adobe.dvaui.framework 0x0000000100b77f88 dvaui::ui::UI_Node::UI_DispatchDrawToChild(dvaui::ui::UI_Node const*, dvaui::drawbot::Drawbot*) + 392
34 com.adobe.dvaui.framework 0x0000000100b75b8f dvaui::ui::UI_Node::UI_Draw(dvaui::drawbot::Drawbot*) const + 47
35 com.adobe.UIFramework.framework 0x000000010da94a78 UIF::SubViewImpl::UI_Draw(dvaui::drawbot::Drawbot*) const + 760
36 com.adobe.dvaui.framework 0x0000000100b778d2 dvaui::ui::UI_Node::UI_DrawSelf(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 338
37 com.adobe.dvaui.framework 0x0000000100b77bb8 dvaui::ui::UI_Node::UI_DrawAndCache(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 616
38 com.adobe.dvaui.framework 0x0000000100b77f88 dvaui::ui::UI_Node::UI_DispatchDrawToChild(dvaui::ui::UI_Node const*, dvaui::drawbot::Drawbot*) + 392
39 com.adobe.dvaui.framework 0x0000000100b75b8f dvaui::ui::UI_Node::UI_Draw(dvaui::drawbot::Drawbot*) const + 47
40 com.adobe.UIFramework.framework 0x000000010da9c7d3 UIF::TabViewImpl::UI_Draw(dvaui::drawbot::Drawbot*) const + 675
41 com.adobe.dvaui.framework 0x0000000100c05577 void dvaui::drawbot::InvokeDrawbotFromRegionT<dvaui::ui::OS_View, std::__1::const_mem_fun1_ref_t<void, dvaui::ui::OS_View, dvaui::drawbot::Drawbot*>, NSView*>(dvaui::ui::OS_View const&, std::__1::const_mem_fun1_ref_t<void, dvaui::ui::OS_View, dvaui::drawbot::Drawbot*> const&, dvaui::drawbot::SupplierInterface const&, NSView*, __HIShape const*, dvaui::drawbot::SurfaceInterface*, bool) + 327
42 com.adobe.dvaui.framework 0x0000000100bf2c11 void dvaui::drawbot::InvokeDrawbot<dvaui::ui::OS_View, std::__1::const_mem_fun1_ref_t<void, dvaui::ui::OS_View, dvaui::drawbot::Drawbot*>, NSView*>(dvaui::ui::OS_View const&, std::__1::const_mem_fun1_ref_t<void, dvaui::ui::OS_View, dvaui::drawbot::Drawbot*> const&, dvaui::drawbot::SupplierInterface const&, NSView*, __HIShape const*, dvaui::drawbot::SurfaceInterface*, std::__1::vector<dvacore::geom::RectT<int>, std::__1::allocator<dvacore::geom::RectT<int> > >*, bool) + 481
43 com.adobe.dvaui.framework 0x0000000100bf29b9 dvaui::ui::OS_View::UI_HandlePlatformDrawEvent(dvaui::drawbot::SurfaceInterface*) + 377
44 com.adobe.dvacore.framework 0x000000010013150c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
45 com.adobe.Frontend.framework 0x0000000102446529 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0<int>) + 41
46 com.adobe.dvacore.framework 0x00000001001315c3 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::function0<void>, bool*) + 99
47 com.adobe.dvacore.framework 0x0000000100131ef1 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 161
48 com.adobe.dvaui.framework 0x0000000100bfe8eb -[DVAMacContainerView drawRect:] + 155
49 com.apple.AppKit 0x00007fff534b7c21 _NSViewDrawRect + 83
50 com.apple.AppKit 0x00007fff52d50b38 -[NSView _drawRect:clip:] + 1819
51 com.apple.AppKit 0x00007fff52d4f994 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 4844
52 com.apple.AppKit 0x00007fff52d4f2c1 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 3097
53 com.apple.AppKit 0x00007fff52d4f2c1 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 3097
54 com.apple.AppKit 0x00007fff52d4f2c1 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 3097
55 com.apple.AppKit 0x00007fff52d4f2c1 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 3097
56 com.apple.AppKit 0x00007fff52d4e1db -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 327
57 com.apple.AppKit 0x00007fff534b91d8 -[NSView _oldDisplayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2051
58 com.apple.AppKit 0x00007fff52d4d261 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 253
59 com.apple.AppKit 0x00007fff52d494b8 -[NSView displayIfNeeded] + 1581
60 com.apple.AppKit 0x00007fff52d48e56 -[NSWindow displayIfNeeded] + 321
61 com.apple.AppKit 0x00007fff534e92d9 ___NSWindowGetDisplayCycleObserver_block_invoke.5902 + 308
62 com.apple.AppKit 0x00007fff52d48962 __37+[NSDisplayCycle currentDisplayCycle]_block_invoke + 695
63 com.apple.QuartzCore 0x00007fff6075578f CA::Transaction::run_commit_handlers(CATransactionPhase) + 49
64 com.apple.QuartzCore 0x00007fff60754301 CA::Transaction::commit() + 171
65 com.apple.AppKit 0x00007fff53500658 __65+[CATransaction(NSCATransaction) NS_setFlushesWithDisplayRefresh]_block_invoke + 283
66 com.apple.CoreFoundation 0x00007fff55645127 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23
67 com.apple.CoreFoundation 0x00007fff5564504f __CFRunLoopDoObservers + 527
68 com.apple.CoreFoundation 0x00007fff556276a8 __CFRunLoopRun + 1240
69 com.apple.CoreFoundation 0x00007fff55626f43 CFRunLoopRunSpecific + 483
70 com.apple.HIToolbox 0x00007fff5493ee26 RunCurrentEventLoopInMode + 286
71 com.apple.HIToolbox 0x00007fff5493eb96 ReceiveNextEventCommon + 613
72 com.apple.HIToolbox 0x00007fff5493e914 _BlockUntilNextEventMatchingListInModeWithFilter + 64
73 com.apple.AppKit 0x00007fff52c09f5f _DPSNextEvent + 2085
74 com.apple.AppKit 0x00007fff5339fb4c -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044
75 com.apple.AppKit 0x00007fff52bfed6d -[NSApplication run] + 764
76 com.adobe.Frontend.framework 0x00000001024e62ad FE::MacApplication::RunSelf() + 45
77 com.adobe.Frontend.framework 0x000000010240ce9a FE::Application::Run(std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 8458
78 com.adobe.Frontend.framework 0x00000001024e87a3 FE::AppMain(boost::shared_ptr<ASL::Module> const&, std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 403
79 com.adobe.Frontend.framework 0x00000001024e9c40 FE::Run(boost::shared_ptr<ASL::Module> const&, std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int) + 656
80 com.adobe.PremierePro.CC12 0x0000000100007bb0 main + 896
81 libdyld.dylib 0x00007fff7cf4e115 start + 1
EOF
Model: iMac17,1, BootROM IM171.0147.B00, 4 processors, Intel Core i7, 4 GHz, 32 GB, SMC 2.34f2
Graphics: AMD Radeon R9 M395X, AMD Radeon R9 M395X, PCIe, 4 GB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x80AD, 0x484D54343147533642465238412D52442020
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1867 MHz, 0x00, -
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x80AD, 0x484D54343147533642465238412D52442020
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1867 MHz, 0x00, -
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x14A), Broadcom BCM43xx 1.0 (7.77.37.5.1a3)
Bluetooth: Version 6.0.2f2, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE SSD SM0512G, 500.28 GB
USB Device: USB 3.0 Bus
USB Device: USB3.0 Hub
USB Device: Portable SSD T5
USB Device: JMicron
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: USB3.0 Hub
Thunderbolt Bus: iMac, Apple Inc., 28.1
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are you sure that your additional RAM from OWC matches the original sticks? Mismatched RAM could be a cause of endless crashes.
I'd take the OWC ram out to see if the RAM is the cause of the problems.
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Thanks. That was going to be my next go at figuring something out. The only thing is that I've had that RAM installed for about a year and then the crashes randomly started.
Will taking out the RAM simply cause Premiere to run slow and crash all together anyway? Based on having not enough RAM then.
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Hi pakkap,
Try these steps: Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, an...
Thanks,
Kevin
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Guys I need your help,
iMac Pro running Mojave 10.14.4 - working on Adobe Premiere Pro CC 2019 and it does crashes while I am working.
Did it over and over again.
1st called the support they suggest me to work on Software engine only and it doesn't switch off but I cannot work like this.
Too slow and impossible to do any kind of action.
Switched to Metal and it crashes, switched to Open CL and seems a bit better and it crashes.
I've spoke with 3 different people from the Adobe Customer Care chat and didn't find any solution
anyone it is experiencing the same issue?
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I have the same problem, but neither did I find the way to solve it.
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Having crashing problems constantly on my iMac Pro and my Macbook Pro...trying to finish work for clients. Thanks Adobe.
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Just making sure we are now talking about ADOBE PREMIERE 2019 CC.
I've had constant crash, now my iMac Pro is for the second time in 1 year back at the Genius Bar.
I don't know if it's the software's issue or not. I've also tried to install Davinci Resolve and does the same thing.
Did you guys tried also this solution?
pure madness, I have open projects and I'm stuck.
The footage, with every CRASH, it might be corrupted.
in one day I had 21 crashes, guys this is serious.
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Yes certainly premiere cc 2019! I work like this: during assembly only mercury without acceleration gpu. When I export (but without doing any other action!) I configure the work open cl and at least increase the calculation speed, so it doesn't crash. The problem in my opinion is with the preview