clips are importing as 1 sec clips

[josel80484694]

hello I am having a problem when I import my clips.....the clips are popping up as one second clips and I am not sure why. I have tried in-installing and re-installing the app but it still does not import the clip as its normal recorded timed clip. CAN SOME ONE PLEASE HELP

If I do not respond back on here or see a response please email me \

Private mail address removed by Moderator.

[Ann Bens]

Very little info: what OS, which Premiere build (not just 2018)

Please post screenshot of a clip in media info in treeview.

Is this an Elgato recorded clip?

We dont do email here on the forum.

If you do not respond back there is no point in posting in the first place.

[josel80484694]

I didn't know about the email part this is my first time encountering a problem I cant fix so I came her for help.

yes the clip is recorded from legato for gameplay and it is only the legato recorded ones\

as for the premier build I don't have any "other versions" like cc 12.1 or cc 12.0.1 downloaded it is just the normal 2018 build that I update every time. Recent update for it was April 3

my OS build for the windows system is  16299.431......I'm not sure if that is the case because I've had this computer for a while and this is the first time this problem has occurred

[josel80484694]

My operating system is windows 10. That is what my pc came with

[Ann Bens]

There is a known issue with Elgato clips.

You will have to wait for a fix or revert back to previous version.

If you go into the CC app and twirl down next to Open you will find other versions.

[John T Smith · Accepted solution]

You may want to use https://handbrake.fr/ open source transcoder/converter to convert to a codec that will edit

[josel80484694]

The Hand break app worked thank you very much. I thank both of you for the help