Indesign crashes

[sanner20794769]

Hi,

I have a problem with Indesign CC 2018. When I open the application, it won't work. I can't work with it, because it crashes all the time. I also can't close it, I need to force stop it.

I already deleted it and downloaded it again, logged off the creative cloud and restarted my computer several times. What can I do?

- Sanne

[jane-e]

What operating system (and version)?

Have you quit InDesign 2018 and Reset Preferences?

[dddinCR]

Once you shut down InDesign, how then do you reset Preferences?

[creativet86388291]

Directions for a Mac user.

Quit InDesign

Select open and quickly hold command+option+P+R while app is reopening. It will ask if you want to reset.

[Steve Werner]

creativet86388291​'s answer is NOT correct.

To restore preferences on a Mac, hold down Cmd + Ctrl + Option + Shift. You have to be quite quick on a new Mac. You'll be prompted to restore preferences.

[Derek Cross · Accepted solution]

Close InDesign. Then hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and relaunch InDesign. Respond in the affirmative to the dialog asking if you really want to replace the preferences.

(You don't have to be "quick' any more!)

[Srishti Bali]

Hi Sanne,

I would like to know if the steps suggested by Jane worked for you, or the issue still persists.

Kindly update the discussion if you need further assistance with it.

Thanks,

Srishti