Got a problem with CSH (context sensitive help), when I use
Internet Explorer 6 and press F1 in a particular window the
relevant help topic is displayed in the browser. When I use the
same Online help using IE 7 the first window of the Table of
Contents is displayed.
I have tried installing, uninstalling, checked the
configurations, they are the same in IE 6 and 7, and I am at a
loss...
Well, let me see if I can explain what the problem is as far
as I understand it...
I use Robohelp 7 to produce a online help that is integrated
into an application. When pressing F1 the correct topic in the
online help is displayed (when using explorer 6), therefore I
assume that the map IDs are correct as is the script that opens the
topics.
The problem I have is that when using the exact same online
help in the same software but changing to a Explorer 7 browser, the
wrong window is displayed. Instead of opening the correct topic,
the first topic of the table of contents is opened. So I assume
that as everything is the same and only the Internet Explorer
version is changed, that the problem lies with some incompatability
between Robohel 7 and Explorer 7.
Does this sound right to you?´
Do you have any idea or suggestion?
I have run out of any hope of correcting this....
For what it's worth, our help runs fine with both IE6 and
IE7, so I think there isn't an inherent problem. But, woth Windows
having its fingers in everything there could be a setting that is
confounding things. Do you know how your developer is calling the
help? Also, what operating system are you seeing this with? Does it
happn on multiple computers or only one?
This problem happens on multiple computers, but not all pcs.
The operating system is Windows SP2. I don't know how thw help is
called, but as it works for IE 6, then I presume it's correctly
called.
I have a new unrelated problem, I can't open topics to edit.
I have used Robohelp 7 with no problem and now all of a sudden no
editing...
When you say you can't edit topics, can you be a little more
specific? Do you mean you see a blank topic? If so, this was a
problem fixed in a patch. There are two patches (7.0.1 and 7.0.2)
that you should download from
this
link. Install the 7.0.1 patch before the 7.0.2 one.
I selected Tools, Options, Tool Locations and my project was
set to Auto Select Editor. I switched it to "used default editor"
and ensured the project is default is set to Robohelp WYSIWYG. I
have now resolved the problem -- I am able to access and edit my
project.
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