Crash on Export from PP and Media Encoder after updates to 12.1.1 Build 10

[bradb53707746]

I am exporting a project after updating earlier this week and it continues to crash/(freeze-unresponding) on export. When exporting from Encoder I get "your system has run out of application memory". I exported the same sequence a week ago in the previous version with no problems. I tried installing the previous version of PP and it still crashes. This is an urgent issue I need to get this delivered to client.

Thanks!

[Vidya Sagar]

Hi bradb53707746,

Sorry for the delay in response. What are the system specs(OS, OS version, RAM, CPU, GPU, GPU drivers)?

Please check if the permissions are set properly. Here are the steps: fixing permissions problem that impedes start of Adobe applications | Creative Cloud blog by Adobe

Also, please try clearing the cache & regenerate. Here are the steps: FAQ: How to clean media cache files?

What is the exact dot version of Premiere Pro? Steps: FAQ: How to find the exact version of Premiere Pro you're using?

Thanks,

Vidya