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LR classic cc error shutdown

New Here ,
May 17, 2018 May 17, 2018

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I'm use MAC OS 10.13.4 and use LR classic version7.3.1

LR have shutdown and show error (see picture )

please help us to fix itScreen Shot 2561-05-17 at 07.36.45.png

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correct answers 1 Correct answer

Adobe Employee , May 17, 2018 May 17, 2018

Hi kimt,

We're really sorry for the Lightroom crash issue. Could you please let us know, on what step Lightroom is crashing? Also, please deselect the GPU from the Lightroom preferences and check if that helps.

Go to Lightroom > Preferences > Performance tab > deselect GPU > Restart Lightroom.

Regards,

Mohit

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Adobe Employee ,
May 17, 2018 May 17, 2018

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Moving this query to Lightroom​ community.

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Adobe Employee ,
May 17, 2018 May 17, 2018

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Hi kimt,

We're really sorry for the Lightroom crash issue. Could you please let us know, on what step Lightroom is crashing? Also, please deselect the GPU from the Lightroom preferences and check if that helps.

Go to Lightroom > Preferences > Performance tab > deselect GPU > Restart Lightroom.

Regards,

Mohit

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