cannot link my media after updating premiere pro

[phillibeezy123]

I have lost half of my clips (that now state that they're offline) in my project after I updated premiere pro last night.. I tried to link them manually and they are not able to be found.. I didn't rename them or move them from where they were at... this all happened literally right after I updated premiere pro...

[Vinay Dwivedi]

Hi Matt,

Let me know the format of the clips and the OS you are using as there are some Quicktime format that are removed for this newer version.

Dropped support for Quicktime 7 era formats and codecs

If you are on MAC, try opening one file in Quicktime and check if it is converted. If yes, try to relink that file again in Premiere Pro and let us know if it works.

//Vinay

[Remy_J]

Hey Vinay, just wondering if you might have any suggestions as I’m experiencing a similar thing. ive also commented on this thread. Some people are saying this is a known bug? Many thanks, Remy

[Kevin-Monahan]

Hi phillibeezy123,

Did you try Vinay's advice? What happened? Let us know!

Thanks,
Kevin

[Remy_J]

Hi,

I'm having the exact same issue.

I upgraded premiere to 2018 version and how none of my clips linking to media in the new converted project.

Furthermore, when I import clips into a new project, only half appear with video!

I shoot on a sony a7sii in PAL - there must be thousands of other people using the same setup as me. What's going on here?

[Remy_J]

Mp4 Files showing as audio files only?

[Jim_Simon]

You on a Mac?

[Remy_J]

Hi Jim,

Yes I am.

[Jim_Simon]

Seems to be a bug with Macs.

[Remy_J]

Really? Is there any more information on this? Are adobe aware?!

Thabks for your help.

[Jim_Simon]

I don't know if Adobe is officially calling this a bug.  It's just something I happen to notice.  Everyone reporting this is on a Mac.