Acrobat Pro XI does not respond upon opening

[ak433]

Hello,

I have Adobe Acrobat XI Pro for Windows. It freezes every time I open the program and says 'Not Responding.' I've tried uninstalling and installing again, but no change.

Has this happened to anyone before? Is there something that might have triggered this change?

Thank you

[Adorobat]

Hi Ak,

Could you try following troubleshooting steps:

1- Try installing updates for Acrobat XI from here: Adobe - Adobe Reader : For Windows

2- Launch Acrobat as an administrator - Run an Adobe program as administrator | Windows 7, Vista

3- If that doesn't work, try resetting preferences for Acrobat using the steps given here: How to reset Acrobat Preference settings to default.

4- If issue still persists, try troubleshooting steps given in this link: Troubleshoot Windows system errors, freezes | Adobe software

Thanks,

Shivam

[ak433]

Hi Shivam,

IT Support tech has run through those steps and I am still unable to use the software.

Thank you.

[Adorobat]

Please try following troubleshooting steps:

Download and run cleaner tool on the machine which you can download from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , reboot the machine, download Acrobat XI from here: Download Acrobat XI, Acrobat X ( You need your Acrobat serial number to complete the installation).

Thanks,

Shivam

[ak433]

Hello Shivam,

I followed your instructions. When starting up the newly installed program, a window popped up instructing me to uninstall and install the product, which I did. The same problem occurred with the error code: 16. What does that error code mean? Any advice on what I should do next?

Thank you.

[Adorobat · Accepted solution]

Hi Ak,

Error 16 means that permissions to application folders are set incorrectly. Please try troubleshooting steps given in this help document for the same: Configuration error in Adobe Creative Cloud

You may also visit the following forum thread discussing the similar issue:

Error 16 on Acrobat Pro XI

Thanks,

Shivam