Flash player not installed

[mayoutu]

Win 7

64 bit

IE 11

Manage add-on: shockwave flash object enabled

A few hours ago, the IE always showed "a required component is not running properly, please reinstall adobe flash player". Then, after installing it several times (no effect) I finally decided to uninstall it and then I reinstalled it.

Now it shows that flash player is not installed by "This content requires the Adobe Flash Player. Get Flash!", although after that I have installed quite a few times.

What should I do?

Firefox shows the same message.

[_maria_]

Please ensure Flash Player is enabled in the browser and ActiveX Filtering is disabled:

• Enable Flash Player for Internet Explorer
• ActiveX Filtering in Internet Explorer

If these recommendations don't work, post the direct link to content that is not working for you.

[mayoutu]

It doesn't work. As before, it shows

[ridhij42083560]

Hi,

Could you try clicking on reinstall button, follow the link, download and install latest version of Flash Player.

Thanks!

[mayoutu]

Yes, and I did that several times but it didn't work.

[ridhij42083560]

Do you have any anti-virus installed? Could you try turning the same off and see if Flash Content works. Also could you try installing Flash Player for Firefox/Opera from Adobe Flash Player Install for all versions  page and see if Flash Content works as expected on the same.

Thanks!

[mayoutu]

Not working after the installation on firefox. I'm not sure about the anti-virus part, though. It was always redirected to this page:

Flash Player官方下载-Flash中国官网

My IT engineer also came to help me just now but he had no idea and left.

[Robert Mc Dowell]

seems some corrupted files are the cause

[ridhij42083560]

The page that opens up is the official distribution page of Flash Player bits in China. Could you take help of your IT staff to see if there is any anti-virus installed. And try to disable it and see if it helps. Also check your firewall settings.

Thanks!

[mayoutu]

I called them and they can only help on Monday. I shall wait for that.

The flash player had been working well until 2 days ago for a long time. I didn't install any new software recently.

[_maria_]

Can you provide the installation log files save at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_CDMLogs.  There are several files in this directory.  Upload all files to cloud.acrobat.com/send, using the instructions at How to share a file using Adobe Document Cloud ,  or upload them to some other file sharing service of your choice that doesn't require user account log on to access.  Post the link to the uploaded files in your reply.

Thank you.

--

Maria

[mayoutu]

The document cloud instruction page gives me the link

1. Navigate to https://cloud.acrobat.com/send
2. Login with your AdobeID credentials

But the access was denied when I logged in with my account. So I contacted the customer service, which was horrible. We spent too much time before she finally understood my issue and asked me to download the creative cloud, but it was always checking for update. Then I gave up.

Case ADB-2200943-H2R9

I feel like the representative is not like an expert on it. Anyway thanks for her effort.

To make things simple, can I just paste the log files content here?

[mayoutu]

Again, can I just copy and paste the log file content here? Any privacy issue or security issue?

I really don't want to continue case ADB-2200943-H2R9, because it's marked as "download" issue and the representative completely missed the point.

[divya010193]

Hi,

Could you try installing Flash Player for Opera from Adobe Flash Player Install for all versions  page and see if Flash Content works as expected on the same.

This would be a real help to troubleshoot the issue further.

Thanks!

[mayoutu]

Again it was redirected to

Flash Player官方下载-Flash中国官网

and I installed the same version as before, nothing is changed.

[ridhij42083560]

Hi,

Did you open the above link in Opera browser?

Thanks!

[mayoutu]

I don't have Opera browser on my office desktop. I'm not sure if I can install it without permission.

I tried to open it in Firefox but it goes to the same Chinese page.

Can I just paste the log files here?

[_maria_]

As my colleague mentioned before, https://flash.2144.com is the official distribution page in China.  This is the only location to download Flash Player in China.

You can use any file sharing service of your choice to share the installation log files, as long as it doesn't require a user account log-in to access the files.

[mayoutu]

I have shared the folder here:

Adobe_CDMLogs (file://GK3QZH2/Users/Haoran.Chen/AppData/Local/Temp/Adobe_CDMLogs)

Let me know if you have any questions

[ridhij42083560]

Hi,

could you recheck the link provided. When I try downloading the logs it gives me file not found error.

Thanks!

[mayoutu]

Wikisend: free file sharing service

Wikisend: free file sharing service

[_maria_]

Thank you for providing the log files.  I'm seeing some entries in the log files I'm not familiar with and have forwarded the files, and this post, to the team responsible for the online installer you are using.  Someone will post back with an update.

--

Maria

[_maria_]

Hi,

Please do the following:

1. Download the Flash Player uninstaller posted at Uninstall Flash Player for Windows
2. After downloading the uninstaller, close ALL browser's and programs that may use Flash Player
3. Follow the steps in the tech note to completely remove Flash Player
   • Note: In steps 3 and 4 do NOT delete the FlashInstall32.log and FlashInstall64.log
4. After uninstalling, reboot the system
5. Launch IE and navigate to https://get.adobe.com/flashplayer to download the Flash Player ActiveX installer for IE
   1. China user's will be redirected to https://flash.2144.com
6. After the installer file downloads, close all browser's and programs that may use Flash Player
7. Locate the downloaded installer file, double-click to launch it, and follow on-screen prompts to install Flash Player ActiveX for IE

--

Maria

[mayoutu]

I strictly followed your instruction, but after that, it still shows not running properly, please reinstall.

While it was uninstalling, I didn't see step 3 or 4 asking me whether to delete the log files. It just finished the process automatically.

[ridhij42083560]

Hi,

Could you please upload settings.sol file available at C:\Users\<your current user>\AppData\Roaming\Macromedia\Flash Player\macromedia.com\support\flashplayer\sys .

Thanks!