RoboHelp 7 Crashes with new Topic Creatiion

[stevenjs]

Title says it all.

I create a new topic, RoboHelp 7 crashes. Over and over and . . .

[Captiv8r]

Hi there

Does it happen with ANY project or just one?

Where is the project located? On your local C drive (which is where you want it) or is it on a network drive? (If on a network drive this could be the cause).

Do you have ample disk space?

Cheers... Rick

[stevenjs]

Just started using the app on this machine.

All project folders are on the C drive, not on a network drive.

Apparently, of the two projects I currently have, one crashes when I create a new file, the other doesn't.

[RoboWizard]

Hi again

Source control involved? Files read only?

Just sorta thinking out loud a bit...

Cheers... Rick

[stevenjs]

no, I take that back.

I created a new project, and that one too is crashing when I attempt to create a new file.

[stevenjs]

no idea what you mean by "source control."

no, files are not read only.

[MergeThis]

Did you install RH using your ID and with Administrator rights?



Good luck,
Leon

[stevenjs]

I did not install RH. Our IT department did. Twice. Once on one computer, where the problem first presented itself, then again on a new computer, where the problem persists.

[Peter Grainge]

But did they do it using one of their logons, which will have had admin rights, or with the users logon which may not have had admin rights?

[stevenjs]

With their logon, I imagine.

But that's irrelevant, both on its face, and in fact.

I found the problem: I used a dummy link in the template on which the new files were based, i.e., "#" instead of an actual url/page. That's all it took to break RoboHelp, and waste an afternoon chasing Adobe and our in-house IT for an answer.

Adobe Technical Help is a sorry, sorry joke. They deserve 40 lashes, and do not care if they survive them.

[Peter Grainge]

User rights are not irrelevant to RH working properly. They may not have been the cause in this instance but that is another matter.

You don't say anywhere that you contacted Adobe so are your comments directed at Rick and myself?

[stevenjs]

no, no -- Adobe Technical Support, not this forum ;-o You would not believe what I went through, all for nothing.

Actually, this forum is the only real recourse for help.

Re: user rights, dunno how our IT did it, but certainly not the issue.

[Viking7777]

I had this problem as well sometime after I upgraded to 7.0.3; crashes after about 8-10 minutes after I open a project; for no apparent reason.  Wasn't even typing or generating anything; just opened the project.

Tried to fix by remove and reinstall from the CD back to 7.0 (make sure you deactivate the serial number before you uninstall) and it still was crashing so thought it might be a Windows Patch.

Seemed to have fixed the problem when I installed without any of RoboHelp Source control client or server.   no more crashing..  Maybe an adobe tech can respond to this and provide any information on background operations that happen about 8-10 minutes into opening a project like auto-saving something to the Robohelp Source Control product.

One recommendation; use a real source control product like VSS/TFS or Subversion if you are concerned about versioning.