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illustrator CC 2018 unexpected quit on macOS 10.13.4

New Here ,
May 31, 2018 May 31, 2018

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illustrator CC 2018 is unexpected quit always which i can't use it at all. anyone can help and advise how to fix it?

thanks in advanced.

Crash Report:

Illustrator unexpected quit - Pastebin.com

[crash report moved by moderator, please do not post crash reports within the forums]

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correct answers 1 Correct answer

Community Expert , May 31, 2018 May 31, 2018

Poor performance with CC 2018 has been a problem for many of those who installed it with the option to keep previous settings and preferences. Please see the following post for more details and what steps to take to fix the problem: CC 2018 Illustrator—Don't Import previous settings and preferences .

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Adobe
Community Expert ,
May 31, 2018 May 31, 2018

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Please don't post Crash reports in here. Post them on pastebin.

So this is High Sierra.

Did you just install Illustrator?

Did it ever run as it should?

Does it always crash with the same file? At the same step in the workflow?

Please tell us details.

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New Here ,
May 31, 2018 May 31, 2018

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i upgraded my macOS to high sierra, then installed illustrator CC 2018 & 2017....

both are unexpected quit after the opening screen, so actually i didn't use it at all.

but i can use the CC2015 version.

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Community Expert ,
May 31, 2018 May 31, 2018

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Poor performance with CC 2018 has been a problem for many of those who installed it with the option to keep previous settings and preferences. Please see the following post for more details and what steps to take to fix the problem: CC 2018 Illustrator—Don't Import previous settings and preferences .

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