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Can't login to Adobe Licensing Site - LWS

New Here ,
Jan 18, 2018 Jan 18, 2018

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I get the message "Adobe does not recognize you as an authorized user of this web site". I then went and reset my password and still cannot login.. very frustrating. I just bought another 10 TLP Adobe Acrobat licenses that I can't deploy... The support chat seems to be to busy to help as well. NOT thrilled with Adobe's support options. Sometimes you need to be able call someone. This is for a business not home stuff.

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General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Mar 13, 2018 Mar 13, 2018

Hi Customers,

Please contact our support using this link: Contact Customer Care . Make sure you are logged in using your Adobe ID before contacting support.

Thanks,

Shivam

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Adobe Employee ,
Mar 13, 2018 Mar 13, 2018

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Hi Customers,

Please contact our support using this link: Contact Customer Care . Make sure you are logged in using your Adobe ID before contacting support.

Thanks,

Shivam

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New Here ,
Jun 06, 2018 Jun 06, 2018

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Hi Shivam,

I had the same problem this morning, I work for Adobe, and i can't access to LWS this morning. I have this message

I really need my access urgently because i use each day LWS. Who can help me? What type of request i have to use?

Thank you for your quick answer

Regards

Mickael

[Moderator: Personal information removed]

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Community Expert ,
Jun 06, 2018 Jun 06, 2018

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If you work for Adobe then you should be able to report this internally... There seem to be all kinds of problems with Adobe's website today.

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New Here ,
Jun 06, 2018 Jun 06, 2018

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are you working for Adoabe too?

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Community Expert ,
Jun 06, 2018 Jun 06, 2018

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No, I don't.

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