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I have a user who some letters will not work when he tries to use fill and sign or open a text box.
Specifically E, S, D, I, U and some others. This happens with the connected keyboard and with his laptop keyboard as well.
The keys work normally in other programs. Currently as a work around I have him type the info in a wordpad doc, then copy and paste into Adobe. (This is a major headache as he is a Senior VP and has to use fill and sign several times a day).
Uninstalling and re-installing didn't change anything. It is on a Lenovo Thinkpad running Windows 10 pro. This was working until about 3 weeks ago.
Go to Edit - Preferences - General and check if "Use single-key accelerators to access tools" is ticked. If so, untick it and try again.
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What happens when they press those keys? Does it switch to another tool, by
any chance?
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Nothing happens. It completely ignores that key press. So for example if I go to type my name (Dean) get this
nothing before the a. The cursor doesn't advance, nothing happens at all. It is as if we do not press the keys at all.
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Go to Edit - Preferences - General and check if "Use single-key accelerators to access tools" is ticked. If so, untick it and try again.
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Thank you!!!! That worked. He can now use all letters correctly!!! I really appreciate the quick and helpful reply!!!
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Your'e welcome... I suspected that might be it.
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This did not work for me. Any other suggestions?