Some keys not working in Acrobat DC Pro

[deanw11814787]

I have a user who some letters will not work when he tries to use fill and sign or open a text box.
Specifically E, S, D, I, U and some others.  This happens with the connected keyboard and with his laptop keyboard as well.

The keys work normally in other programs.  Currently as a work around I have him type the info in a wordpad doc, then copy and paste into Adobe.  (This is a major headache as he is a Senior VP and has to use fill and sign several times a day).

Uninstalling and re-installing didn't change anything.  It is on a Lenovo Thinkpad running Windows 10 pro.  This was working until about 3 weeks ago.

[try67]

What happens when they press those keys? Does it switch to another tool, by

any chance?

[deanw11814787]

Nothing happens.  It completely ignores that key press.  So for example if I go to type my name (Dean) get this
nothing before the a.  The cursor doesn't advance, nothing happens at all.  It is as if we do not press the keys at all.

[try67 · Accepted solution]

Go to Edit - Preferences - General and check if "Use single-key accelerators to access tools" is ticked. If so, untick it and try again.

[deanw11814787]

Thank you!!!! That worked.  He can now use all letters correctly!!!  I really appreciate the quick and helpful reply!!!

[try67]

Your'e welcome... I suspected that might be it.

[JoCee08]

This did not work for me. Any other suggestions?