unable to type certain letters when filling in a form

[lightskiesbrighteyes]

I am using Adobe Acrobat Reader DC on a Windows 10 Laptop with a UK keyboard.

When typing text to fill in a form, pressing many of the letter keys on my keyboard doesn't have any effect.

Below is a screenshot of me trying to type all 26 letters of the alphabet in alphabetical order. As you can see, only 1/2 those letters appear

My keyboard is working fine, and this problem only surfaces when using the Reader program on the desktop. There is a browser version of the program - i can get all letters to appear there.

Anyone else knows how to solve this? I currently have to type each field into MS Word, then copy and paste to fill in the form. It's rather annoying.

Thanks all

[try67]

Can you post a full window screenshot? This doesn't look like a form field in a Reader...

[lightskiesbrighteyes]

Hi there, sure, here it is. I've tried typing out all the letters of the alphabets again - same issue.

I'm using the 'Add text" feature in the  'Fill and sign' tool. It's what appears when i double-click on any field in a regular (ie not fillable) PDF.

Hope this helps.

[furipu]

Any update on this @try67?

[try67 · Accepted solution]

I recently solved a similar problem for someone else... Maybe it's the same situation here.

Go to Edit - Preferences - General and check if the "Use single-key accelerators to access tools" box is ticked. If so, untick it and try it again.

[FillOrNot]

This solved it for me.

[furipu]

You made my day! Fixed and thanks!

[wangy50319600]

it solved my problem as well

thanks

[Lisa26521922nhxv]

HELP

I have an issue some letters don't appear when i'm using facebook and google search including the enter button

Any ideas would be very much appreciated

Please help me someone 

[Bernd Alheit]

This is not a issue of Adobe Acrobat.