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Acrobat DC Freezes when sending PDF

Community Beginner ,
Jun 13, 2018 Jun 13, 2018

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When I send a PDF from Acrobat DC it creates the pdf file to send, but then freezes and I have to force quit every time.

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General troubleshooting

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Adobe Employee ,
Jun 22, 2018 Jun 22, 2018

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Hi Trina Chambard,

As Acrobat DC is freezing when trying to send a pdf, could you try the troubleshooting steps suggested in this help document: Attach to email option is not working | Acrobat DC, Acrobat Reader DC

Could you let us know if there is any error message you are getting when trying to send a pdf? 

Are you sending pdf using Default email application option or webmail option in Acrobat?

Also, let us know the dot version of Acrobat and the operating system - Mac or Windows installed on the machine. You may refer to the steps given in this help document to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Let us know if you need any help.

Shivam

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