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Illustrator payment problem

New Here ,
Jun 13, 2018 Jun 13, 2018

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I don't know if it's the right forum, but I need support. I just bought a monthly subscription to Adobe Illustrator. The problem is that I received an e-mail that tells me there are problem with the processing of my order. Has anyone else happened? How did you solve it? Thanks!

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correct answers 1 Correct answer

Community Expert , Jun 14, 2018 Jun 14, 2018

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Community Expert ,
Jun 13, 2018 Jun 13, 2018

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I have alerted staff.

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New Here ,
Jun 13, 2018 Jun 13, 2018

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Thanks a lot, now it works!

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New Here ,
Jun 14, 2018 Jun 14, 2018

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Sorry but I've got problem again. Now, when I try to open Illustrator, it tells me to renew my subscription, but I bought it yesterday (and yesterday it worked). Also in my account, yesterday the payment seems to have been successful, but today I can't see the plan that yesyerday I paid for (the monthly subscription for Illustrator). Maybe the payment fail again? Thanks a lot.

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Community Expert ,
Jun 14, 2018 Jun 14, 2018

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