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We've just updated our studio with new macs, running High Sierra Version 10.13.4 and the most recent InDesign Version 13.1.
When we open a .indb document and edit one of the individual .indd files within it and attempt to save back to our Studio NAS drive/Server on our ethernet network the program crashes, corrupts the entire file and makes no effort to restore the file.
We are also running our old Macs, on Yosemite 10.10.5 with Indesign 2017 and have not experienced this issue at all for the 7 years we have used these machines.
We’ve looked on various forums but Adobe and Apple seem to be pointing the finger at each other for a solution!
Any ideas?
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Do the new machines work okay locally? If so, it sounds like a server issue.
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We are able to work locally with the new machines. However as said, we've been running the same documents to our local server within the studio for years now and haven't had an issue. This has only become an issue since updating the OS and CC software, so we don't see how the issue can suddenly appear with the server.
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I thought there was a new server at play. Did you do clean installs of the operating system or in place upgrades from Sierra?
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The OS came installed on our new machines. We are running them alongside the existing Macs currently.
The new machines were a clean OS and CC install.
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Are the new Macs fully updated to 10.13.5?