22 Replies Latest reply on Jun 14, 2018 12:20 PM by Laubender

    Cannot Open InDesign file... Need to upgrade plug-ins?


      I know there are previous threads on this issue, but none of which have solved my issue.


      My computer crashed last week, so I am having to re-install everything onto my new one, including the Adobe Suite CS5. I am using the disk I purchased in 2015(?), but now none of my files will open. I am getting the following screen whenever I attempt to open a file.


      Unfortunately, there is no way for me to open the files and save a different version or as an .idml file. I only have the original .indd files. It also will not allow me to update the programs or plug-ins for some reason. It just keeps telling me there was an error and try again later.


      I am stuck... PLEASE HELP!