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I have been having significant issues with Premiere Pro. I saw someone in another discussion post their question in this format so I'll give it a shot to see if there is enough info here for someone to help me out
PROBLEM
The issues I get are very inconsistent and confusing. And they all usually ramp up drastically whenever I am using Lumetri to grade. To clarify, I have been having these issues across 20 or so different projects over the past 6 months.
I've gotten these issues (in order of most common and frustrating):
-A low level exception occurred in: Lumetri Color (AEVideoFilter:11)
-A low level exception occurred in: RED Source Settings(AEVideoFilter:29)
-Exporting errors that stop an entire export
-A low level exception occurred in: Mask (AEVideoFilter:15)
-Error Compiling Movie: Unknown Error (when rendering)
-Premiere Pro encountered an error: [D:\Haberdasher\releases\2017.08\PremierePro\UIFramework\Src\EditControl
I don't usually change anything to fix these issues. I just re-start Premiere. But its getting to the point where I have to do this VERY frequently. 6-8 times an hour when I'm grading. Sometimes I can ignore the errors and continue editing but then premiere will just crash anyways. Then I have to close it from Task ManagerScrolling through the Creative luts that i've installed into my system will cause the Lumetri issue after a couple minutes of scrolling.
COMPUTER INFO
HARD DRIVE INFO
G-Technology G-RAID 16TB, USB 3.0. 7200 RPM drives
PROJECT INFO
Sony FS700 2K ProRes 422
FAILED FIX ATTEMPTS
Could I be having a hardware issue? Why am I constantly unable to edit smoothly? The Lumetri issue is a big deal but the random RED Source Settings errors are super annoying and time-killers as well.
Moderator Note: Customer has AMD processors, which is a common link on the major threads in this post.
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I've been getting the "A low level exception occurred in: Lumetri Color (AEVideoFilter:11)" after running the most recent update from 12.0.0 to 12.0.1. I don't have any details about it, though. And, it's macOS High Sierra 10.13.2.
One of the more interesting crashes left the audio playing in the Timeline while I was able to interact with Premiere, but neither the Program Panel nor Source Panel would refresh. It's one of the more bizarre crashed I've ever had in PR. I screen recorded it. If I can get the client to approve showing the footage, I'll post it at some point.
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Same problem, wirh Red Footages .r3d files.
Tried to open a project in Premiere pro CC12.1 today, and I have Low level execption warning " too.
Project used to work fine on older vesions....
now it doesn't
Did you find a solution ?
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Hey Warren
Not sure if you have come right with this but I have just fixed this issue for myself.
The cause for me was missing LUTs in my Lumetri>Technical folder. Once I figured this out, I closed Premiere, I copied the LUTs from the Legacy folder to the Technical folder, Reopened Premiere, and I no longer received the error. Could you be missing LUTs from an update?
Hope this helps.
I'm on a Dell XPS 9560.
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I've copied the LUT's over to both Technical and Creative folders and still get crashes, so the above solution doesn't do it for me.
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Andrew Mark Smith,
Sorry about this, but you are not supposed to add LUTs to Premiere Pro this way. In the past, you should have been adding them one by one using the Browse function. However, many people added them wrongly via the app package.
With the current release, to add multiple LUTs to the application, please create folders here and then add LUTs to them.
New features summary for the April 2018 releases of Adobe Premiere Pro CC.
Thanks,
Kevin
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CarolineBR,
With the current release, to add multiple LUTs to the application, please create folders here and then add LUTs to them.
New features summary for the April 2018 releases of Adobe Premiere Pro CC.
Help spread the word.
Thanks,
Kevin
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I was having the same problem everyone else seems to be having (error codes: Lumitri Color (AEVideoFilter:13)) and many more similar. So I uninstalled Pr CC and deleted the program folder to get rid of any possible corrupt or misplaced LUT files that may be causing the issue. I reinstalled Pr CC and checked the stock LUTs in my Lumitri window. Only the stock ones were there. So that confirmed I properly uninstalled and reinstalled Pr CC. I then cycled through the stock LUTs for about 8 minutes to see if I could reproduce the crash. It would not crash. so the stock LUT files work with no issues. I then used the directions you linked above to PROPERLY install my third party LUTs in their correct location. I figured maybe I did it wrong a year ago. I then re-opened Pr CC, dropped in a clip, started cycling through some LUTs and BOOM, it crashed. there is no "one" LUT that it crashes on. It's random every time. Has Adobe figured out anything new?
COMPUTER INFO
HARD DRIVE INFO
Editing a Canon C200, 4K mp4 23.976fps, Clog, 8 bit file
Moderator Note: Customer has AMD processors, which is a common link on the major threads in this post.
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Source of the LUTs might be of interest/use to sort that issue, so that would add to a great post of data you've given.
Neil
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I placed the LUTs in the location that is instructed on the Adobe Premiere Pro CC April 2018 (version 12.1.1) release page.
C:\Program Files\Adobe\Common\LUTs\Creative
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At this point, the LUTs themselves may be the issue. There are some LUT types that don't work within PrPro, and some that are problematic. I know there's several variants. SpeedGrade could export LUTs in something like 7 different formats, something like 3 of which PrPro wouldn't even recognize, and one or two may or may not work. If you did those in a 16 format, they'd work ... 32 was dicey. Choose the 64 option, crash.
But it's been a couple years since I used that very much, and I've forgotten which were not so good.
So ... what's the LUT format and "depth"? How/who made them?
Neil
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I won't lie, the 16, 32, and 64 format and depth thing went over my head. But I got the LUTs from a popular Youtuber: Film Riot. Ryan Connolly and his team compiled a bunch of LUTs into a package and sold them on their store. They use Premiere Pro as their main workflow editor, so I can't imagine them creating LUts that wouldn't work with their systems or software.
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I can't replicate ... I've got LUTs I've made, and those acquired (though no FilmRiot ones) ... and I can put them in both places listed for PrPro 2018 and have them appear without issues.
I'm thinking that something is still wonky ... perhaps you should uninstall with the Adobe CC Cleaner tool, using that to do BOTH the uninstall of PrPro and the cleanup. Ignore the instructions to uninstall first ... that works maybe 25% of the time, the rest of the time after you've uninstalled it doesn't find anything to cleanup. Wrong.
Then reboot, and reinstall from the CC App.
Neil
Adobe CC Cleaner Tool: https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
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I don't use or have any RED footage for testing. The two most prominent ideas I have are Steps 2M and 4A below.
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Thanks for the tips.
Regarding Step 2M:
Wouldn't turning off CUDA drastically slow everything else down?
Regarding 4A:
I have media caches and render files each going to separate internal drives. and original media+exports on the external 16tb drive. I have my project file on the same external drive as the media. Also I'm using a 24" 4k monitor.
The only thing I'm not doing in tip 4A is using only intel/nVidia hardware. You think that could be the culprit? My computer specs listed above.
I really want to find a way to smoothly work on a windows machine before I decide to switch back to Mac, where I never had these issues and not nearly as many issues in general.
I've seen similar problems on my business partner's HP workstation, when I took a project that I graded on my machine and opened it on his. There were similar lumetri issues, but I was using his machine for way less time so I couldn't tell how frequently they would occur.
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Turning off CUDA can slow things down dramatically, but it is occasionally the only thing that helps with these errors.
There's no way to know if the Ryzen is at fault here. You could switch and still have this problem. It's general advice I offer because there have been issues in the past when using AMD hardware. Often, the CPUs don't have the full instruction set that PP is capable of using.
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Have you tried the 12.1 update that came out today? I've worked some RED media in it, on my Win10 6-core Intel rig, and it's been a very pleasant experience. Wish all my media was this ... rich.
Neil
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Yep I tried it and am still getting Low Level Exception: Red Source Settings as an issue
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If the issue is reproducible, be sure to report it to Adobe directly.
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I Had the same problem with R3D files on 12.1, went back to adobe CC 12. 0, works fine now..
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Strange ... apparently it works for some of us but not all. I do know of others working in r3d without issue, as I can. So, please do report this!
Are y'all Mac or PC?
Neil
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Hi MikeK,
Are you still having this trouble? Let us know.
Thanks,
Kevin
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I'm having this same exact problem.
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So you're having the same error messages as the OP with similar media?
Or with Film Riot LUTs?
No way to know from your post. Details not only help, they are often crucial.
And also exactly where the LUTs are stored on your machine is important.
Neil
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Neil,
AMD Ryzen Procs seem to be the culprit here. Trying to verify.
Thanks,
Kevin