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CC 2017 Extension not listed in Window > Extensions

Community Beginner ,
Feb 01, 2017 Feb 01, 2017

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Hi!

I've recently updated to CC 2017, but now one of my extensions won't show anymore in Window > Extensions menu. It's the Beauty Retouch Panel 3.1. It's the only extension that's not showing up.

I've read about some people that got an error message, but that's not the case. It's like it wasn't even installed.

Is there someone else having the same issue with this extension on CC 2017?

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correct answers 1 Correct answer

Community Expert , Feb 02, 2017 Feb 02, 2017

I use a free Extension Manager from Project Seven to manage my 3rd party extensions.  With this I can install or remove extensions from most of my  CC products.

PVII Extension Manager for Adobe Creative Cloud

Nancy

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Community Expert ,
Feb 01, 2017 Feb 01, 2017

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You may need to re-enable the extension.  Are you using a current Extension Manager of some kind? 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Feb 01, 2017 Feb 01, 2017

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I'm currently using just ZXP Installer for my extensions, but no manager. How exactly do I re-enable the extension?

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Community Expert ,
Feb 02, 2017 Feb 02, 2017

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I use a free Extension Manager from Project Seven to manage my 3rd party extensions.  With this I can install or remove extensions from most of my  CC products.

PVII Extension Manager for Adobe Creative Cloud

Nancy

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Feb 02, 2017 Feb 02, 2017

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mine still not working

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Community Beginner ,
Feb 02, 2017 Feb 02, 2017

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Shouldn't be enough for an extension to be inside C:\Program Files (x86)\Common Files\Adobe\CEP\extensions to shows up in the menu whether it has been unpacked from .mpx, .zxp or just copy/paste? I mean... It worked flawlessly on CC 2015.5, and the folder structure is exactly the same as CC 2017. It's the only one of my extensions that won't show up in the menu. The developer says that it should work 100% on CC 2017

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Community Beginner ,
Feb 02, 2017 Feb 02, 2017

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yes i see it inside mine also

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Community Beginner ,
Feb 02, 2017 Feb 02, 2017

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lonnies16676529 wrote:

mine still not working

Are you also having the same issue with CC 2017 and Beauty Retouch 3.1?

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Community Beginner ,
Feb 02, 2017 Feb 02, 2017

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my v3.0 not showing also

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Community Beginner ,
Feb 02, 2017 Feb 02, 2017

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Sorry for misunderstanding but I do not see it in my cc2017 extension also any suggestions

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Community Beginner ,
Feb 03, 2017 Feb 03, 2017

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I've downgraded to CC 2015.5. I guess I'm going to stick with it until someone comes with a fix.

Nancy OShea​, any thoughts about why it's not listed in the menu even if it's placed in the right location following the folder structure?

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Community Expert ,
Feb 27, 2017 Feb 27, 2017

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I am currently having the same problem Mac Sierra 10.12.3 and on my Windows 10 machine. I have tried uninstalling, cleaning, then reinstalling twice but the Extensions never shows in the Window menu. This makes it kinda hard to try to develop an extension! Anyone have a practical solution?

Mike Witherell

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New Here ,
Jul 11, 2017 Jul 11, 2017

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Same issue, cant find it under the extensions tab but PVII list as installed. Pixel Jugger works as a charm.

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New Here ,
Aug 21, 2017 Aug 21, 2017

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Omgggg this is happening to me rn and i am so frustrated

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Community Expert ,
Aug 22, 2017 Aug 22, 2017

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Contact your Extension developer to see if they have a newer one that works with CC 2017+

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Sep 07, 2017 Sep 07, 2017

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i had the same issue but managed to fix it on a windows pc here are the steps

After installing using the Beauty retouch panel

1. Navigate back into "C:\Program Files (x86)\Common Files\Adobe\CEP\extensions"

2. Move to the directory where Beauty Retouch Panel is installed.

3. Open the CSXS directory

4. Open the manifest.xml file with a text editor (Ensure you are running your text editor as admin).

5. Look for :

<HostList>

<Host Name = "PHXS" Version = "[14.0,17.9]" />

<Host Name = "PHSP" Version = "[14.0,17.9]" />

</ HostList>

6.Change both [14.0,17.9] -> [14.0,18.1] and save.

7. Open photoshop to check if the Beauty Retouch panel is showing in the extensions. It should give you an error when you click it

8. Close photoshop

9. Press and hold the windows key+R to open run

10. Type "regedit" and press enter

11. Navigate to HKEY_CURRENT_USER/Software/Adobe/CSXS.7

12.Then add a new entry PlayerDebugMode of type "string" with the value of "1"

Every thing should be fine

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People's Champ ,
Sep 07, 2017 Sep 07, 2017

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Every thing should be fine

Risk is that if extension is signed, any modification may corrupt the extension and will not properly work afterwards. The debug key has you mentionned indeed works because you tell the CEP engine not to deal with security which in some cases may be really hazardous. Chances are that extentions from Adobe Exchange will be previously checked for malwares but if you ever retrieve an extension from another source, you take a risk.

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New Here ,
Sep 07, 2017 Sep 07, 2017

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Thats true. Thanks for the reminder.

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New Here ,
Nov 12, 2017 Nov 12, 2017

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Hi AlexBraga​ have you found a solution? I have the same problem

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Community Beginner ,
Nov 13, 2017 Nov 13, 2017

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tommylig  wrote

Hi AlexBraga  have you found a solution? I have the same problem

Not yet. To be honest, I've downgraded to CC 2015.5, since it works flawlessly, and never tried again with more recent versions

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Community Beginner ,
Jun 14, 2018 Jun 14, 2018

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EXTENSIOM MANAGER FOR ONLINE ONLY?

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Community Expert ,
Jun 14, 2018 Jun 14, 2018

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LATEST

Ever since Adobe gave up  on their own Extension Manager, I have used a free 3rd party EM from DMX Zone which works for me in Photoshop, Dreamweaver and Illustrator.

https://www.dmxzone.com/go/22670/dmxzone-extension-manager-for-dreamweaver/

I don't use extensions from the Adobe Add-Ons page.  I find it's best to get extensions directly from the 3rd party web sites.

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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