downloading Adobe photoshop elements 11

[fannie_2983]

I have elements 11 & it stopped working saying runtime error. It has done this before & previously I uninstalled the program & re-downloaded it with the CD with no problem. This time after I uninstalled the program, it won't let me reinstall it. I get as far as the page where I am entering my serial # & it goes back to the initial page which is where I choose to install elements 11 or a free trial version. If I click install again, it says installation in progress but even after 15 minutes nothing happens. I have rebooted my computer, run updates & virus scan, but still no luck. Any suggestions?

[Peru Bob]

Use the Cleaner Tool:

Use the  Cleaner Tool to solve installation problems

[fannie_2983]

I spent over 2 hours on the phone with Adobe. They worked very hard but were unable to reinstall Elements 11 either. They said it may be a problem with my Windows 7 operating system. Any other suggestions

[Peru Bob]

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

[Jeff A Wright]

Fannie 202983, sorry you are facing errors installing Photoshop Elements 11 on Windows 7.  Do you have a case number from your interaction with our support team that I can reference?

In addition to the suggestions offered by PeruBob and MelissaLA88, I would recommend reviewing the installation log to determine why the installer is failing to initialize. Information on how to locate and interpret the installation logs can be found at Troubleshoot install using logs in Photoshop Elements .  Please post any specific errors you discover to this public forum discussion.

[fannie_2983]

Unfortunately the very nice man did not give me a case #. What info do

you need from me to try to reference my call?

On Fri, 15 Jun 2018 08:24:18 -0700 MelissaLA88 <forums_noreply@adobe.com>

writes:

downloading Adobe photoshop elements 11

MelissaLA88 marked Jeff A Wright's reply on downloading Adobe photoshop

elements 11 as helpful. View the full reply

Marked as helpful:

Fannie 202983, sorry you are facing errors installing Photoshop Elements

11 on Windows 7. Do you have a case number from your interaction with

our support team that I can reference?

In addition to the suggestions offered by PeruBob and MelissaLA88, I

would recommend reviewing the installation log to determine why the

installer is failing to initialize. Information on how to locate and

interpret the installation logs can be found at Troubleshoot install

using logs in Photoshop Elements . Please post any specific errors you

discover to this public forum discussion.

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[Jeff A Wright]

Fannie 202983, you can find details on how to review your support cases at View Adobe Support cases.  I look forward to your update in this public forum discussion. 

[MelissaLA88]

Uninstall, use cleaner tool, try to install again. Also, here is a link to with installer files in case you ever misplace that CD! Download Photoshop Elements 13, 12, 11, 10, 9, 8, and 7 Best of luck!