PDF doc

[flytowngal]

I'm getting an error message each time I try to generate a PDF document for hard copy editing. I get this error message at the end of the compiling window:

Saving 'Printed_Documentation.doc'...
Generating 'Printed_Documentation.pdf'...
Failed the generate PDF file 'C:\e-CLAS CPP HQ Help\!SSL!\Printed_Documentation\Printed_Documentation.pdf'...
Failed to save 'Printed_Documentation.doc'...
Cleaning up temporary files...

Internal error encountered, Failed to generate Printed Documentation.

Any ideas on what I'm doing wrong?

[Peter Grainge]

See if item 33 fixes it.

http://www.grainge.org/pages/authoring/rh7/using_rh7.htm

[mrichard99]

it does not fix the issue. any other suggestions?


Running RoboHelp 7 HTML and Adobe Acrobat 7 with Office 2007 Enterprise edition.

any help greatly appreciated! we have a deadline we have to make! 🙂

[RoboColum_n_]

Check your macro security settings in Word.

[mrichard99]

I have already checked those settings.

I have it enabled for all macros (I know it's not the best thing to do but trying figure out what's going on.)

we actually had a different error, changed the word macro security settings and now we are getting this error.

i have re-registered the DLL that it refers to after a reboot. the registration is successful. we then fire up robohelp and still get the same error.

[Peter Grainge]

Deselect PDF and generate to Word. Do you get problems doing that?

[mrichard99]

How exactly do you do that?

[Peter Grainge]

First page of the wizard is where you indicate you want a PDF. The checkbox will be ticked. Clear it. The Word checkbox will automatically be selected.

[mrichard99]

is RoboHelp 7 HTML version compatible with Office 2007?

[mrichard99]

I wasn’t using the wizard. I want to create a pdf from a completed HTML project that I created using RoboHelp; (using the “generate pdf button”)

the only wizard I find is under the Tools menu (it is a wizard for creating an index for the project.) I have not used a wizard, nor do I know of a pdf wizard in RoboHelp.

(these comments are from the user that is actually having the issue.) we have 2 copies of RoboHelp 7 HTML and both of them will not produce a PDF with the "Generate PDF Button" on the toolbar.

are any of these issues fixed in RoboHelp 8?

[Peter Grainge]

OK but your way is not working so I am trying to identify what is going wrong. To do that I want you to generate the output you require in a different way. First that will give you what you want and second it may enable us to find out what is wrong. Until I know what is wrong, how can I say it is fixed in RH8?

Please go to the menus and click View > Pods > Single Source Layout.

Select printed documentation and try to generate the PDF from there. Your users should know how to do that but if not there is a tutorial on my site. If the PDF fails there, go through the same wizard but deselect PDF and create a Word document instead.

Report back on how that goes and we can take it from there.

[Peter Grainge]

Yes RH7 is compatible with Word 2007. That is not the issue.