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Selecting Clips Takes 3+ Seconds.

Explorer ,
Jun 19, 2018 Jun 19, 2018

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Video of issue: P1050628 - YouTube

Description of issue: When selecting clips, it takes over 3 seconds to register.

When did this issue begin to occur: Today.

Steps I tried:

  • Restarting Premiere Pro
  • Restarting my system.
  • Starting Premiere Pro in administrator mode.

My hardware:

  • CPU: i7 6900K @ 3.2GHz
  • GPU1: GTX 1080 FTW
  • GPU2: GTX 1080 FTW
  • RAM: 128GB
  • OS: Windows 10 Pro 64-bit

Other:

  • Media Cache Files & Database Drive: SSD
  • Installation Directory: M2 SSD.
  • RAW File Size Within Project: 5.6GB
  • Version of Premiere Pro: V12.1.1 (Build 10)

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correct answers 1 Correct answer

Explorer , Jun 21, 2018 Jun 21, 2018

"Essential Graphics" might be the culprit here:

20180621_090757.jpg

Switching tabs to essential sound showed a noticeable improvement to clip selection time. However, the security program settings are very strict here, but I've noticed this slowdown occur around the time they added it to every workstation. Thanks all.

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LEGEND ,
Jun 19, 2018 Jun 19, 2018

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Make sure Steps 3D, G and H below are in place first..

Next, try Steps 2B, D, E and F one at a time.  If no luck, move on to Step 2K.  Report back.

Unofficial Premiere Pro Troubleshooting Guide

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Adobe Employee ,
Jun 20, 2018 Jun 20, 2018

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Hi Smith.Brandon,

Sorry for the trouble. After trying the steps recommended by Jim Simon, just for a test, install a previous version of Premiere Pro & check the issue.

Here are the steps: Install previous version of your Creative Cloud app

Thanks,

Vidya

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Explorer ,
Jun 21, 2018 Jun 21, 2018

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To Jim Simon:

1. Remove Security Software: My corporation runs "Cb Defense Sensor WSC Service," and that cannot be disabled.

2. "My Documents," Location: It is in the default directory.

3. Test Other Media: The delay occurs even with pictures within the timeline.

4. Create New Sequence: The delay even occurs while waiting for the "New Sequence" window to appear. New Sequence with only an image in the timeline experiences the same delay.

5. Reset Premiere Pro Plugins/Settings: Did this, no difference.

To Vidya Sagar:

1. Reverted back to version 12.1.0 (Build 186), no difference. While awaiting additional potential replies, I will revert yet again to an earlier version.

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LEGEND ,
Jun 21, 2018 Jun 21, 2018

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You may need to request an editing specific work station.  I have seen third-party security software interfere with the proper operation of Adobe software.  I still recommend you work towards a Windows Defender only system.

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Explorer ,
Jun 21, 2018 Jun 21, 2018

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"Essential Graphics" might be the culprit here:

20180621_090757.jpg

Switching tabs to essential sound showed a noticeable improvement to clip selection time. However, the security program settings are very strict here, but I've noticed this slowdown occur around the time they added it to every workstation. Thanks all.

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