PDF invoice by email stopped

[brdcphoto]

Since November 2017 I do not receive any emails anymore with a pdf invoice attached.  This morning I chatted with support and they said that due to a policy change they do not send them anymore.

First, I did not receive any warning that this service would stop.  My invoices by email are forwarded automatically to my accountancy software.  By having to do this manually, this will take a lot of time.  Cause Adobe, you are not the only one I have to download invoices from.

Second and what strikes me even more, is that all the bigger companies like Envato, Adobe, etc. do not send invoices by email.  While smaller ones do.  This does not seem very 2018 if you ask me.

Please reconsider this.

Thx

[kglad]

these are user-to-user forums.  Feature Request/Bug Report Form

[Jörg S-KA]

Me too. This is not customer friendly!

[KanikaS]

Hi,

You can now view/download all the Adobe invoices from your Adobe account online as well. Please see the link for help: Print a payment receipt or invoice.

Hope this helps!

Thanks

Kanika

[Johansson Wing]

its not helpful at all

[Abambo]

What is not helpful? I can download my invoices.

[Johansson Wing]

No ones talking about printing invoices. We want them automatically emailed every month.... therefore your answer was not helpful because it does not pertain to the topic.

[Abambo]

karols74747332  wrote

No ones talking about printing invoices. We want them automatically emailed every month.... therefore your answer was not helpful because it does not pertain to the topic.

Sorry, but neither I‘m talking about printing. KanikaS is refering to an article telling you how to download the invoice. The article is titled „PRINTING...“ but basically if you look into the article, it talks about how to find and download the invoice. After downloading you can print or not print the invoice. That‘s your choice.

And yes the topic is „getting the invoiced e-mailed“ which is one possible solution. The problem with e-mails is that they get lost in spam, deleteed, do not arrive the destination because the mailbox is full etc etc.

Going to fetch the invoice is the better solution. I agree, that means that you need to take some action.

[Beverley Gray]

Hi brdcphoto

Invoices are still emailed to VAT exempt customers like yourself.

The last email was sent on 16th Jan with the subject: Van btw vrijgestelde transactie met Adobe

Could you please check if you received this email and if the invoice was attached.

Kind regards

Bev

[Jörg S-KA]

Hi Bev,

unfortunatley there is no such an email. The subject seems to be in dutch language. I am located in Germany. Shouldn't it be in german?

Kind regards

Jörg

[Beverley Gray]

Hi Jörg

My reply was directed at the original poster on this thread - sorry for any confusion caused.

Invoice information has also been emailed to you on 28th/29th January - please check your spam/junk folder in case they have gone there.

Kind regards

Bev

[wnix]

I suspect the real reason they don't send monthly invoices is because a lot of people sign up for their plans to get access to some particular product(s) for a limited amount of time (say 2 months), and planned to unsubscribe once their project is finish. Adobe is counting on a lot of such people to forget to unsubscribe, and Adobe is not about to remind them with monthly invoices that they're still be charged.