corrupt video and audio

[matthewd9846077]

When i attempted to import my audio and video files i get whats in the photos, the audio is speed up 200% and the video is all distorted and damaged. i just bought a new computer for just editing, i reset my premier pro settings but i cant upload anything. the videos and audio play fine in any other program except premier pro. dont know what to do anymore anything helps.

[Rameez_Khan · Accepted solution]

Hi matthewd,

This is a known issue related to a recent Windows update. Please check this article for a solution: Green or purple streaks appear in the Source and Program monitors

Thanks,

Rameez