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All Adobe CC Apps closing after startup

New Here ,
Jun 24, 2018 Jun 24, 2018

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I just bought the all apps creative cloud package maybe three hours ago and I can't get any of the apps to work. I've tried photoshop and after effects and the same thing happens. Basically I open up the program and it opens up normally as it should and I'm able to start a new project however after about one to five minutes a message on screen pops up saying, "Would you like to make saves to "untitled" Yes No Cancel" and whatever option i pick the program just exits itself. No idea why this happens. I've already tried logging out and back in.

Here are my PC specs:

Ryzen 1800x 8 Core CPU 16 Threads

GTX 1070 Founders Edition

32GB DDR4 3200Mhz Corsair Vengeance

WD Blue 3TBs

Windows 10 64Bit Home

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Creative Cloud

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correct answers 1 Correct answer

Community Expert , Jun 25, 2018 Jun 25, 2018

close your av and any other security programs that could close a program and retest.  if that fails to prevent closure, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Community Expert ,
Jun 24, 2018 Jun 24, 2018

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work on fixing ps first:

reset your preferences:  https://forums.adobe.com/thread/375776

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New Here ,
Jun 24, 2018 Jun 24, 2018

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Still hasn't fixed it. So far I've tried CC Cleaner, uninstalling and reinstalling, and deleting preferences.

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Community Expert ,
Jun 25, 2018 Jun 25, 2018

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close your av and any other security programs that could close a program and retest.  if that fails to prevent closure, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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