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After installing Adobe Acrobat Pro 17.011.30079 on Citrix, users are complaining about persistent latency when files are open and you are navigating through them. The on-screen mouse is 1-2 seconds behind the physical mouse, scrolling through pages is 1-2 seconds delayed, etc.
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Hi Marshac,
As per the issue description mentioned above, you are facing latency issues with Acrobat in Citrix environment , is that correct?
Could you try the troubleshooting steps given in the link below:
Performance issue viewing PDF files over Terminal server using Reader or Acrobat
Thank You,
Shivam