Mobile Lightroom CC lost all photos and presets

[x1jdb]

I have been using mobile creative cloud on an Android tablet for about a week. The app just spontaneously restarted and everything is gone: all my albums, edits and presets!

I looked on the filesystem and I can see all my files in /Android/data/com.adobe.lrmobile. There are even directories that appear to contain my settings.

Has anyone seen this before? Is there any way to recover all my work?

[Mohit Goyal]

Hi xjdb,

We're really sorry for all the hassle. Are you logged in with the same user id and password which you were using before for Lightroom mobile CC?

Also, please login to Lightroom web: Photo Editor | Online Photoshop Lightroom  version and check if see all your images/albums there and let us know.

Regards,

Mohit

[x1jdb]

Yes,  I'm logged in using the same user ID and password.

I checked online Photoshop Lightroom and my photos are not there.

[Mohit Goyal]

What plan are you subscribed to use Lightroom CC mobile Or you were running trial version?

Regards,

Mohit

[x1jdb]

I am subscribed to Lightroon CC mobile.

[x1jdb]

It is pretty clear that there is a bug in Android Lightroom CC mobile and it failed to sync with the cloud. I had never checked to see if the cloud sync was working. At some point the app decided to prioritize the empty cloud contents.

I haven't lost any of the original files, but I've lost all my edits. Can I send a copy of my files from my device to an engineer at Adobe to diagnose what happened and load then into my cloud account?

At this point I'm not sure if I should re-import my photos and re-edit them. It's not a lot of work, but it has shaken my confidence on the app. What if this happens again?

[selondon]

This thread may help if you post there also:

Lightroom Mobile Photos Gone

There is reference to the location where you can see your photos & edits.

Maybe ask there how to re-populate the app with those photos.

Good Luck!