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I've been on Creative Cloud for quite a while. I upgraded to the new version of Lightroom CC a couple of months ago when the two Lightrooms were split up. From the first time I launched it, the new Lightroom CC opens to the grid layout, but the computer is frozen. Last night, I noticed that there was an update to the program, so I installed that hoping it would clear up the issue but no luck. Launching the program freezes my computer. As a side note, Photoshop and Premiere, the other two programs I use from the Suite are working just fine.
I working on a Mac Pro, Early 2008 dual 2.8 GHz processors, with OS 10.11.6., 22GB RAM. Any suggestions would be appreciated.
Try resetting your Lr preferences using Method 1 in this document How to set Lightroom Classic CC preferences
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Hi AllenBirnbach,
Sorry that Lightroom CC is crashing/freezing on your computer.
Could you please uncheck the option "use graphics processor" under the Preferences> General menu and let us know if that helps?
Thanks,
Akash
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As soon as Lightroom launches, it opens in the Develop module and the computer freezes immediately. It is not possible to access the Preferences, or do anything else short of a hard shutdown and reboot.
I've checked the website and there aren't any phone numbers for me to call. This has gone on way too long, and I need to be able to work in the program.
What other solutions are available to me to get this resolved?
Thank you.
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Try resetting your Lr preferences using Method 1 in this document How to set Lightroom Classic CC preferences
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The following workaround should help you to turn the GPU off.
1. Close Lightroom Classic.
2. In the Finder, select Go and type:
~/Library
3. Go inside the Library folder and select Preferences.
4. Locate the file:
com.adobe.LightroomClassicCC7.plist
5. Open it in a text file.
6. Search for the following property:
UseAutoBahn
7. Change the property value to: false
<false/>
8. Start Lightroom.
Let us know if you could follow the instructions.
Thanks,
Sunil
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Thank you, Ian. That solved the problem.
I do appreciate it!
Allen
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Unfortunately, after not using the program for a while, the same issue arose today when I launched the program. I haven't done the same protocol as last time since that didn't seem to be a permanent fix.
What other suggestions for what the issue might be?